Looking through the several posts on this, I was able to resolve the issue by adding “174.35.56.164 assetcdn.101.arenanetworks.com” into the hosts file.
In order to do this on some machines, it is likely you will find it easiest to browse to the command prompt under the start menu, r-click and run-as-administrator.
from the command prompt I typed:
“cd c:\windows\system32\drivers\etc”
then
“notepad hosts”
add the line from above into the bottom of the hosts file and save the file (do not save as a .txt file, just ‘save’).
hope that helps someone.