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Connection error 7:11:3:191:101 [merged]

in Account & Technical Support

Posted by: Dogwaffles.7983

Dogwaffles.7983

Been getting error 7:11:3:191:101 for about the last week now on all four characters I’ve been playing, and also when I try to load in after creating a new character.
My chars are trying to load into Lion’s Arch, Metrica Province, The plains of Ashford, and the Grove. And I guess wherever humans start…
My characters are on Eredon Terrace world.

I get my internet through the apartment complex I live in, but according to speedtest.net they use an isp named Biz Net Technologies. I live in southwestern Virginia.

I hope you guys take a deeper look at the problem because it seems a lot of players are missing out on the game because of it. My problem started on about the 19th or 20th on this month. I only have a few hours to play per day, and suddenly I couldn’t at all. I tried getting on early during off peak hours for bandwidth in the apartment complex and got no result.
I read some info online about the issue where someone said that GW2 has very little tolerance for lost packets, so I found a program to track that and sure enough my isp seems to be sending the traffic through some pretty lousy access points or something because every ping I make to the game server has high packet loss on at least one hop. So I know that might not really mean anything because I don’t quite know what I’m talking about there. I just feel pretty powerless and wanted to see if I could find out anything myself.

I ran a network diagnostic for it as well and it’s attached along with a picture of that ping I mentioned.

Anything you can tell me would be awesome, even if you can just confirm that my problem is the isp, that would help.

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