Guild Wars 2

Once again am using my fiance’s login to post.

Thank you Gaile for following up on my ticket I received this response in respect to it and still require further clarification on it.

Response GM Tsumukikatu via Email 12/20/2012 12:20 PM
Hello,

The Guild Wars 2 Serial Code that you registered was a North American code originally purchased from our website https://buy.guildwars2.com/. This purchase was made using a stolen credit/debit card or PayPal® account and was thus flagged as a fraudulent charge. Your game account was banned as a result of the fraudulent purchase.

At this time, we have reviewed your account and have decided to release the account to you. The serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card or stolen PayPal account.

I would suggest contacting the seller from whom you purchased the code for a full refund, as they sold you a code that was purchased fraudulently. I would not accept a replacement code, as it will likely be another stolen code.

In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.

Regards,
[GM] Tsumukikatu
Ncsoft Payment Review

So I am not sure as to whether I am getting a refund from you guys as it is clearly stated by the GM that I purchased the code from the official store and was charged for it.

My bank confirms that the card was indeed charged and has not been reported stolen in any way shape or form.

I’m sorry I’m just a little confused as to what is supposed to happen from here as that statements seem contradictory : /

I’m more than happy to purchase another copy so long as I know that I will be refunded the original amount I paid for the license key that I bought from you guys.

Thanks again : )

EDIT:

Ticket number is : 121215-002277

My fiance and I bought 2 digital copy’s of Guild Wars 2 from the official site. We then waited excitedly for 12 hours for it to download onto both of our computers. 16 hours into game play I randomly had a message pop up saying “Account blocked due to unacceptable behavior". Now when I try to log back in it says “Your Guild Wars 2 account has been suspended for an account issue” I have lodged a ticket and am going on day 3 of not being able to play. I have not breached any rules or did anything to disrupt the peace whatsoever and my character name is in no way crude or offensive. I’m getting quite frustrated because i just bought the game to have something to do on my work holidays and Just really disappointed because I was really loving and enjoying this game and wish to continue to do so asap. I am posting this message from my fiance’s account because it wont let me log onto mine because i am suspended. Please help me if you can i would appreciate it greatly thank you

My ticket support receipt is : #121215-002277