Posting here since my ticket is on its 3rd day, it was escalated a few hours after i made it and since then, no response.
I have also updated my ticket earlier today with more information stating my case.
Ticket Nr. 121107-002280
On an additional note, there is 1 concern I have. When I manage to get back online and play the content as intended and in accordance to the ToA, doing events etc etc. What are the chances of me gettting banned again in the future? are the players who have been reinstated, after proven innocent tagged in some way in your database?
so if the player gets flagged as a bot, the investigaters then can see that the player just happened to be in the wrong place at the wrong time again or will this process be repeated?
Best Regards
Update on my case:
After posting here and updating my ticket earlier, my ticket status has now been changed to hacked and I have received an email concerning its change. I responded by updating my ticket again with more details stating that this assumption is not right since my account if fully secured, following your given advice on the matter from the forum posts plus the authenticator.
Is this standard procedure?
My account has also just been blocked for suspected botting,
not amused at all concidering that no investigation what so ever has been done,
why not send mails to the reported players that they have to reply to, either in game or per email, how hard can that be?