Guild Wars 2

sirsquishy.8531: thank you, I emailed my ISP with the issue, translated. If they come back with more IT questions I will forward them here again.

I’m happy it’s not the GW2-server but my own ISP… Why the hell am I paying for the most expensive internet if they can’t provide…

sirsquishy.8531 where do you read in the ping that the problem is with the outside internet box? I’m going to call the ISP about this but I need to “explain” a bit where this info is coming from. Can’t just say it’s a person online who can read ping

What info are you reading in between the lines here that we cannot?

regards (thanks for the help so far)

btw error code:

code=42:1000:7006:1216:101

“game client is unable to gain access to the log-in server at this time.”

i’m assuming a * instead of a #ms is a package loss?

I’ve done a trace when I logg on, one just before I got kicked, one just after I got kicked.

Tracing route to 206-127-159-199.ncsoft.com [206.127.159.199]
over a maximum of 30 hops:

1 13 ms 3 ms 4 ms 192.168.0.1
2 108 ms 106 ms 102 ms 78-22-192-1.access.telenet.be [78.22.192.1]
3 21 ms 31 ms 16 ms dD5E0CAA1.access.telenet.be [213.224.202.161]
4 48 ms 24 ms 16 ms dD5E0FA66.access.telenet.be [213.224.250.102]
5 42 ms 25 ms 21 ms brx-b1-link.telia.net [62.115.14.81]
6 111 ms 57 ms 40 ms prs-bb2-link.telia.net [213.155.136.222]
7 56 ms 35 ms 46 ms ffm-bb2-link.telia.net [80.91.246.184]
8 45 ms 36 ms 58 ms ffm-b11-link.telia.net [62.115.137.165]
9 45 ms 60 ms 65 ms ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.
74]
10 62 ms 60 ms 74 ms 206-127-157-86.ncsoft.com [206.127.157.86]
11 64 ms 54 ms 56 ms 206-127-157-102.ncsoft.com [206.127.157.102]
12 100 ms 68 ms 52 ms 206-127-159-199.ncsoft.com [206.127.159.199]

Trace complete.

1 6 ms 12 ms 12 ms 192.168.0.1
2 133 ms 82 ms 75 ms 78-22-192-1.access.telenet.be [78.22.192.1]
3 115 ms 159 ms 132 ms dD5E0CAA1.access.telenet.be [213.224.202.161]
4 145 ms 169 ms 128 ms dD5E0FA66.access.telenet.be [213.224.250.102]
5 125 ms 110 ms 112 ms brx-b1-link.telia.net [62.115.14.81]
6 136 ms 177 ms 126 ms prs-bb2-link.telia.net [213.155.136.222]
7 219 ms 202 ms 147 ms ffm-bb2-link.telia.net [80.91.246.180]
8 154 ms 143 ms 107 ms ffm-b11-link.telia.net [62.115.137.167]
9 140 ms 128 ms 160 ms ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.
74]
10 124 ms 131 ms 123 ms 206-127-157-86.ncsoft.com [206.127.157.86]
11 146 ms 112 ms 120 ms 206-127-157-102.ncsoft.com [206.127.157.102]
12 148 ms 153 ms 144 ms 206-127-159-199.ncsoft.com [206.127.159.199]

Trace complete.

1 10 ms 11 ms 7 ms 192.168.0.1
2 108 ms 53 ms 33 ms 78-22-192-1.access.telenet.be [78.22.192.1]
3 127 ms 77 ms 93 ms dD5E0CAA1.access.telenet.be [213.224.202.161]
4 126 ms 110 ms 122 ms dD5E0FA66.access.telenet.be [213.224.250.102]
5 119 ms 131 ms 110 ms brx-b1-link.telia.net [62.115.14.81]
6 132 ms 155 ms * prs-bb2-link.telia.net [213.155.136.222]
7 153 ms 145 ms 148 ms ffm-bb2-link.telia.net [80.91.246.182]
8 134 ms 123 ms 120 ms ffm-b11-link.telia.net [62.115.138.15]
9 146 ms 129 ms 171 ms ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.
74]
10 158 ms 157 ms 129 ms 206-127-157-86.ncsoft.com [206.127.157.86]
11 160 ms 149 ms 136 ms 206-127-157-102.ncsoft.com [206.127.157.102]
12 145 ms 145 ms 154 ms 206-127-159-199.ncsoft.com [206.127.159.199]

Trace complete.

C:\Users\Ethan Janssens>tracert 206.127.159.199

Tracing route to 206-127-159-199.ncsoft.com [206.127.159.199]
over a maximum of 30 hops:

1 10 ms 12 ms 9 ms 192.168.0.1
2 35 ms 28 ms 40 ms 78-22-192-1.access.telenet.be [78.22.192.1]
3 18 ms 18 ms 26 ms dD5E0CAA1.access.telenet.be [213.224.202.161]
4 63 ms 43 ms 25 ms dD5E0FA66.access.telenet.be [213.224.250.102]
5 59 ms 33 ms 41 ms brx-b1-link.telia.net [62.115.14.81]
6 108 ms 41 ms 50 ms prs-bb2-link.telia.net [213.155.136.222]
7 102 ms 56 ms 59 ms ffm-bb2-link.telia.net [62.115.139.57]
8 55 ms 46 ms 49 ms ffm-b11-link.telia.net [62.115.137.177]
9 41 ms 38 ms 44 ms ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.
74]
10 96 ms 84 ms 65 ms 206-127-157-86.ncsoft.com [206.127.157.86]
11 86 ms 87 ms 84 ms 206-127-157-102.ncsoft.com [206.127.157.102]
12 52 ms 58 ms 73 ms 206-127-159-199.ncsoft.com [206.127.159.199]

Trace complete.

What do you make of this?

so where do i start searching for packet loss

Tracing route to 206-127-159-154.ncsoft.com [206.127.159.154]
over a maximum of 30 hops:

1 3 ms 3 ms 4 ms 192.168.0.1
2 22 ms 18 ms 15 ms 78-22-192-1.access.telenet.be [78.22.192.1]
3 14 ms 15 ms 13 ms dD5E0CEA1.access.telenet.be [213.224.206.161]
4 20 ms 14 ms 17 ms dD5E0FA66.access.telenet.be [213.224.250.102]
5 16 ms 24 ms 12 ms brx-b1-link.telia.net [62.115.14.81]
6 31 ms 27 ms 25 ms prs-bb2-link.telia.net [62.115.112.140]
7 37 ms 46 ms 32 ms ffm-bb2-link.telia.net [62.115.143.80]
8 33 ms 34 ms 35 ms ffm-b11-link.telia.net [62.115.138.7]
9 31 ms 30 ms 37 ms ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.
74]
10 33 ms 30 ms 32 ms 206-127-157-86.ncsoft.com [206.127.157.86]
11 33 ms 37 ms 33 ms 206-127-157-102.ncsoft.com [206.127.157.102]
12 29 ms 29 ms 35 ms 206-127-159-154.ncsoft.com [206.127.159.154]

Trace complete.

/// I’ll check for the error code next time it pops up should be soon

seriously? dust ftw…

whats your graphics card? latest driver? try “best performance” in graphics options and try checking them all one by one until you bump upon one that makes your screen look like puddle dirt?

I’m having a broadband internet connection, the best one available in my country with a download of 150MB and upload of 30Mb.

Ingame latency is 15ms average, and 30ms in WvW even.

I get a game kick every 3x / houre minimum. I contacted GW2 IT and they blame my internet provider due to “package loss”.

I get package loss when entering my game IP into pingplotter (/IP) and there is package loss being shown.

However; EVERY other test online as www.pingtest.net, freeola.com/line-test, and others show no package loss.

Thus is it correct to assume it’s the guild wars 2 server creating the package loss and getting me kicked all the time since they’re not recieving enough feedback in certain moments?

Is there a way to configure this so I don’t get a kitten kick all the time? This has been going on for the past 4 to 6 months, I’ve been playing GW2 since the beginning and NEVER, NEVER!!! had this problem before with the game. What changed???