Guild Wars 2

Hello all, this time its not Cau its Duda and im just happy my friend Cau got his refund back. He also got a mail where Arena net-s admin replied that his Arena net Account is unblocked so he may buy new copy of GW2 and also that he may purchase it from his debit card, The same one that was declined last time. As we speak we have come to agree that since its almost holiday, its better to transfer money to my normal credit card and than to purchase it so we could Enjoy all the GW2 has to offer during this Winter. Thanks for all the hard work you do and for the replies. And sorry for my bad English grammar!

Regards,
Duda.9845

Oh yea, about the Paypal, I must say this is the first time i have come across this kind of paying. Usually you just select Paypal method and type the username/pass then the site redirects you direct to Paypal and so on..

But in this case, if you want to pay with Paypal, before that you have to select a country. And since my country isn’t on the list, I used the “normal” method.

I always prefer Paypal if I can. It just wasn’t possible in this case.

Thank you both very much for your information.

Again, I apologize for overreacting maybe but as I’ve said. It’s just that I’ve never had such problems in my previous numerous transactions. And you can agree that it isn’t just any amount of money.

I hope that as you said, the money will be refunded and as you advised, I will check with the bank for more info.

Regards,
cAu.1953

Gaile Gray.6028:

In cases like this, we do not take your money or, alternately, once the fraud risk is found to be too high, we immediately refund the money. Reading your ticket, you were not charged. (You may have seen an “authorization” but that was not completed and the funds were not taken from your account.)

I honestly do not know what are you talking about because the second i bought the game on your legal site, the money on my debit card was taken and since then i didn’t get any refund whatsoever.

I apologize for sounding rude, but i believe you can understand how angry/disappointed I am even if it has passed only a day or two. Doesn’t matter because as I stated you didn’t give me any proof of any fraud committed and you are the first site/company that gave me such problems.

Hello,

Dudas friend “cAu.1953” speaking.

I have a ticket opened by ID: “Incident: 121205-000035”.

This is the reason of my suspension stated by NCsoft:

“Your purchase for Guild Wars 2 was voided as a result of being found too high risk to accept. The purchase attempt displayed characteristics that are currently found in numerous fraudulent transactions.”

My question to Gaile is:

“Why didn’t you just reject the payment in the first place and said it was too risky. Instead, you took my money and now i don’t have access to the service i paid. I believe you are aware that is called ROBBERY.

Also, do you have ANY proof that my payment is in numerous fraudulent transactions and why is my payment in high risk area ?? I can send you any proof you need that I AM and ever WILL BE the owner of the credit card which I used on numerous sites like eBay, BattleNet, etc. if not through PayPal (site which also has no problem with my credit card) then by using the full card information like on your LEGAL site.

I believe that it is a given that i expect a FULL refund if you do not reopen my account because otherwise I have every right and believe me I will sue and haunt you until i get my money that you practically STOLE from me.

Seeing as I am not the only one with this problem and you have tendency to wait with answers on such questions, you can expect to see this matter published on every possible forum and other public sites until this gets resolved and so people know who are they getting into business with."

Regards,
Very angry/dissapointed customer