Guild Wars 2

Mister O Brien, I hope you’ll read and I’ll be grateful if you recognize your implication in the recent events.

I’ve been hacked in July by the same method. Emails were changed by the support, and not only on one account, but on three of them in the same week. So a hacker can take the access to anybody’s accounts in a couple of days, but it took me 2 weeks to get the access back.

The result is the loss of everything I did the last 10 years, the hundreds of euros spent in your compagny for nothing.
You said support needs very specifics information to be sure to talk with the owner of the account, so tell me what information the hacker sent you to get the access to my 3 accounts ? They were all different, with different personal information, emails not used for 10 years, so don’t tell me to securize my computer.

During the last few months, many people with money have been hacked by the support and you didn’t give a kitten about it. Don’t tell us our accounts are safe, I lost my beloved characters and hundreds of hours of hunt for my collections thank to your incompetence. I had a part of Guild Wars history in my possession, all in hacker’s hands now.

I want my characters and stuff back, it’s time to wake up and realize there’s a serious problem with your teams.