Finally resolved today. Hacked on 9/5. First ticket submitted 7:55am on 9/6 and resolved at 4:46pm on 9/10.
All characters were there with no missing gold or items, just some weird mail back and forth with random names of suspected gold farmers, idk.
I think they are finally over the initial load of hackers and are starting to get them back more timely.
Hang in there!