Guild Wars 2

Hello everyone,

I might be a newbie here on the forums and this is the first post I’ve ever made. My account has also been banned for the exactly the same reason as stated in the Topic. After being totally surprised by the ban I’ve first started to submit a ticket 12 hours ago (130418-000557) Which is also the first time for me.

After some googleing I’ve found this Topic and continously updated my ticket providing more and more information including personal information, such as a scan of my passport to prove my real identity and uniqueness of the account owner etc. for I do not yet fully know the reason my account was permanently terminated for.

By now my support ticket sort of feels like a monologue, because I was expecting an answer within a few hours. I’d like to know if anyone else who had their account banned for that reason has had their tickets solved or received an response?
How long does it usually take to get an response from the Arena Net Support Staff?

Best Regards

Eglar