Showing Posts For Ehaw.5831:

Can log in to the website but not the client?

in Account & Technical Support

Posted by: Ehaw.5831

Ehaw.5831

I recently just changed my password and am re-downloading the game and cannot log into the client, only the website. It’s been more than 10 minutes with the new password and none of the older ones work. Any idea why?

Double billed/sold

in Account & Technical Support

Posted by: Ehaw.5831

Ehaw.5831

I’m in the same boat. I’d really like to get it solved through Arena Net. If I dispute the charge on my credit card, how do I know that Arena Net won’t shut down any accounts linked to that credit card? The serial key is unused. I just want to be assured I won’t lose my main account if I dispute. Although I’ll probably do it today.