Guild Wars 2

Ashlar.2519:

And sometimes the answer is “no”. This is one of those times.

It would be in Anet’s best interest to let people try again, as I suggested with a direct payment system. Players who are told no when they legitimately haven’t done anything wrong will not be purchasing the game again to start from level one. Those who are actively and knowingly trying to defraud Anet however will buy a new account because they can make money selling gold without having to have spent a dime paying Anet since they didn’t intend to actually pay for the game anyway.

That particular vicious cycle will never stop, period. Denying honest people who have been duped will cost Anet money in the long run.

Gaile Gray.6028:

The last thing we want to or intend to do is to let someone put another fake code on an account in order to strip off the good that they stole from innocent victims, or which they acquired through botting.

Wouldn’t an easy solution to this be to setup a direct pay option on the account’s profile so that there is zero confusion? The money would travel from a person’s bank account straight to Anet. You wouldn’t even have to create new serials, just validate the one that is already entered.

It seems strange to me that Anet do shoot first and ask questions later, let alone do so during limited time events, like Halloween. Luckily, I’ve only had login attempts from China, but as my account name is public the very moment I decide to contribute to these forums, I’m not surprised. At the very least, a better description for the infraction would be nice I think.

It seems like a better customer service plan would be to email people who are on the to-ban/suspend list ahead of time since it appears a lot of these seem to be erroneous. I’m not really sure what the strike first approach does that’s better. Is it to freeze gold seller’s assets?

Anet also might need to implement a simple approach to serial key additions for all the illegitimate CC purchases that seem to be taking place.

This is a fantastic and informative thread. Thank you to everyone who has contributed, especially the OP. I have a semi-related question though.

As I don’t much care for crafting, or the temporary skins, what uses for the materials do I have? I figured just sell them on the trading post (as I’m still low level, relatively broke, and don’t play much) and essentially use them as a farming material.

I didn’t notice in game, but do the holiday materials have a timer on them like WoW (my primary MMO experience)?