Guild Wars 2

Verugan.2738:

Elatus.7091:

Cosmer.4126:

Just want to know, what is the team going to do with those “lucky” ones who receive a chest incorrectly (either already gotten the chest from the event itself, or those who did not attend and gotten the mail)? Are the other players just going to let it go again? This is beginning to look like the whole karma fiasco again, where those who exploited the game got away with it and the others was suppose to move on….

Not saying that those who incorrectly receive the chest from the mail should be punish, (since it’s not their fault at all for receiving the mail), but compensation should be given to the others who didn’t receive 1 at all.

BTW, I don’t think anyone will come forward and admit that they incorrectly receive a chest. Its like admitting to a crime. People are afraid that their acc will be investigated and their chest remove.

Didnt the worst abusers actually get stuff taken off there account though? so things were done to resolve that from waht i can remember

I don’t know, did they? You’re post isn’t exactly oozing with confidence. If you have a source on this I would be very interested.

Info you required :P

http://www.guildwars2guru.com/topic/57933-karma-weapon-exploit-second-chances/

but kinda off topic my apologies

Gaile Gray.6028:

Hey guys,

Here’s an update: We have verified the source of the issue — or at least the source in the vast majority of cases — and the good news is that we will be making a distribution (most likely later this evening ) that should address this issue for a lot of people, if not all.

I think that people who get the mail will post here, so you guys will know when it has happened, but if I am able to do so I will post later as well.

After this distribution, if you still have an issue and have not received the chest that you earned, you may submit a support ticket. I’d like to ask that you not submit tickets asking for a second chest because someone else got one. If you got the chest that you earned, that’s good and we’re sorry for the confusion, the delays in distribution, and for the errors. We’re sincerely sorry, and our team members are doing their level best to make this right for as many players as possible!

will keep my fingers crossed either way thanks for the continuous updates

Cosmer.4126:

Just want to know, what is the team going to do with those “lucky” ones who receive a chest incorrectly (either already gotten the chest from the event itself, or those who did not attend and gotten the mail)? Are the other players just going to let it go again? This is beginning to look like the whole karma fiasco again, where those who exploited the game got away with it and the others was suppose to move on….

Not saying that those who incorrectly receive the chest from the mail should be punish, (since it’s not their fault at all for receiving the mail), but compensation should be given to the others who didn’t receive 1 at all.

BTW, I don’t think anyone will come forward and admit that they incorrectly receive a chest. Its like admitting to a crime. People are afraid that their acc will be investigated and their chest remove.

Didnt the worst abusers actually get stuff taken off there account though? so things were done to resolve that from waht i can remember

I Just have to say I do apreciate Gaile taking the time to post as much as she has in this thread and attempted to anwser questions to the best of her ability. I myself may have come across a little harsh in some of my posts however i am atempting to show the other side of what people are feeling at the min and what questions need to be anwserd.

I also understand that gaile dosent have the final say and its “higher ups” that actually make those decisions. I like others are just wondering who actually gets the chest.

My situation was i completed the 2 first events i was then logged in all the way to the point event 3 started i got a dc well my game crashed like it does in fractals evry 5 mins with black screen of death then i coudlnt log in until after the event ended. Even when i logged back in it was still buggy and it said there was no one in the guild for a short time (we have over 150 peeps in guild)

I also hope gaile that you do see it from a players perspective having people that got the chest that didnt attend any of the events but were simply online seems very unfair for players that tried to participate in the event and got dc’d or couldnt even log in :/

anyways thanks so far i am sure the whole community although currently useing you as a punching bag do appreciate your help and activity on the forum. your the first point of contact so you seem to have to soak up all these complaints

Gaile Gray.6028:

Dante.1508:

Hi gail I did not attend the Event (at the time it happened) but did receive a mail.

I attended the First days event and the second day the event chains were broken all day for me, the third day i attended the event many hours after it had been completed (because of my timezone is AUS) i missed the actual third event as i was working..although i did login to the event that day.

Sadly i hope i get to keep my mail contents even though i missed the Actual event?

I think you will get a chest. I cannot say for certain, though, so please wait for the remedy.

Gaile dont think you read his post properly :P

Gaile Gray.6028:

Ok, at this point I’m shaking my head wondering if you recent posters are even reading what I’m writing. Perhaps the fact the ridiculous posts were removed doesn’t make it clear. Let me try again:

“Please just give everyone a chest, even if they haven’t logged in since August.”

No. That would be wrong.

“Please give me 3 chests because I read on the Internetz that someone got 3 and I will think you don’t love me if you don’t give me the same number.”

No. That also would be wrong.

Some people were accidentally sent a second chest. That does not impact you and that should not cause you distress. If you earned a chest and you get a chest, that’s good. Otherwise, what do you suggest: We give every 10 chests? But what about the guy who already had one? He has 11! Oh wait, we need to give everyone 1 more chest. But that gal over there had one from looting and one from mail, so now we need to give…

Do you see? It’s not doable! It’s not reasonable! It’s not a good expenditure of dev resources to look at 2 million accounts and try to “balance” this.

The answer is: If you earned a chest, you should be given one. And that is what the team is trying to do for you, even as I write. Please be patient and please, please be reasonable.

Lastly, we’ve looked into the “I didn’t attend the event” people, as we’ve been able, and maybe they forgot the attended, maybe they don’t know the parameters, but we haven’t found the proverbial “My computer wasn’t turned on the entire event, my account was not accessed, and I still got a chest.” At this point, again, this does not impact you and your account and if, somewhere and for reasons we cannot ascertain, someone gets a chest without attendance at the event, then, well, I suggest you just let it go.

what are the parameters ?

I also find it hard to believe that the amount of players that have reported not attending the event that have recieved chests just all of a sudden forget they were even there? what we calling this GW2 Mass Amnesia does it come with a health warning?

However if these “parameters” your talking about means just being logged in at some point in the day on said event either before during or after then that is more understandable as alot of these players were online at some point during that day (didnt attend event though)

Actually clarifying what these parameters are would probably put alot of the community at rest and i can’t see a negative to simply telling us

Gaile Gray.6028:

In response to recent suggestions:

• No, if someone gets a second chest it’s a mistake and not an indication that somehow they are “more valued.” We’re not going to get into a teeter-totter of “give this, give that” to try to even it out beyond what someone earned.
• No, we’re not going to give a chest to every Guild Wars 2 player.

Kindly realize that negative, unhelpful, demanding, and whine-filled posts are not welcome, are not of value, and have been and will be deleted, not because we’re trying to pretend there isn’t a issue, but because we’re working to correct the issue. Off-topic posts with ill-thought demands just do not help!

We made an error. A lot of upset people have managed to control themselves, to post helpfully, and to wait with much-appreciated patience for us to correct our error. Thank you to those (many) of you who have shown your good will. We will do our best to get this corrected ASAP. And please remember, if there are individual issues after we’ve made a more broad-based remedy — and we’ll let you know about that — we’ll help you individually through a support ticket. (If you submitted a ticket and get your chest, kindly go into the ticket and close it out so agents can focus on continuing issues.)

Thanks for understanding.

So just to clarify, the people that never attended the final event who recieved chests your saying grats your lucky you can keep them. The rest of the player base that that didnt attend the event and didnt get the chest your saying tough luck?

From a players perspective ie your community that seems rather bad customer service, essentially treating your player base differently. Looking at it another way you could be accused of giving some of your player base an unfair advantage (pre cursers, bags, exoctic) while some got it for free in there mail for doing nothing other players have to work towards getting those items that could take months or longer. The track record of arenanet since GW2 has been in decline through various one of events and server failures, examples like this do nothing but worsen the reputation and expectation of GW2.

Also your previous comments about struggleing to find anyone thats actually recieved the chest and did not attend the event? i have compiled 13 different posts on the previous page on the official forum of users freeley admitting they either were not online or were online but didnt attend the event. (no doubt there are hell of alot more that just havnt posted)

Also on the subject there is still no clarification on who is exactly entitled to the chest i mean i was trapped ouside the game not able to log in for hours some people dc’d right at the end, other users who recieved chests didnt attend the final event but did complete the first 2 events? Some users were simply online when the event was happening either before during or after and recieved the chest so when does entitlement actually start? some clarification would help

On a more persoanl note i am slightly concerned by the pure lack of understanding the the community reps have on how this looks from a players perspective. its ok to give some players loot/rewards and not others even though both sets of player did or didnt do the same thing? its the same as one day saying you know what we will give all players starting with the letter A a precurser today i am sure our community wouldnt mind that (how do you think the other players would feel )

Verugan.2738:

Gaile Gray.6028:

Elatus.7091:

So now that it’s been pretty much proven that ALOT of people have been mailed the chest that did NOT attend the final event and are able to keep the chests dosent this cause problems with the entire community?

Is that proven? I don’t really see that many people saying “I didn’t attend and I got a chest.” In fact, I’m trying to find people who, for instance, didn’t log in all weekend, and positively did not attend the event at all, but who actually got a chest. Haven’t found but one, and I’m looking into that.

There’s no denying that some people got a second chest without needing it. And there’s no denying that some people who earned the chest didn’t get one. I’m just not seeing the “I didn’t attend and got a chest in my mailbox” comments.

Does it really matter at this point? We have players claiming that they didn’t participate and you said in an earlier post, that’s ok, we won’t take it away. So you condone giving out accidental loot to some lucky customers but what about the rest of us? We’re just unlucky?

It’s a valid point, lets face it, its to late for them to do anything now they will eventually bite the bullet and roll out the chest to all active accounts on that weekend. i can’t see another option for them unless they remove the loot from the people that acidentally got the chest, which they said they wont do. they have a morale obligation to make the game fair to all. this event and script has skewed that.

the down side is that it will dilute the market with some extra pre cursers and effect the trading post for a little while. however saying that i read somewhere that they wanted to reduce the price/rarity of precursers so technically there killing 2 birds with one stone

Gaile Gray.6028:

Elatus.7091:

So now that it’s been pretty much proven that ALOT of people have been mailed the chest that did NOT attend the final event and are able to keep the chests dosent this cause problems with the entire community?

Is that proven? I don’t really see that many people saying “I didn’t attend and I got a chest.” In fact, I’m trying to find people who, for instance, didn’t log in all weekend, and positively did not attend the event at all, but who actually got a chest. Haven’t found but one, and I’m looking into that.

There’s no denying that some people got a second chest without needing it. And there’s no denying that some people who earned the chest didn’t get one. I’m just not seeing the “I didn’t attend and got a chest in my mailbox” comments.

My suggestion would be to read the 3 main threads on this forum including this one, i will compile just a few examples as you have seemed to have missed them. There is several ofcourse;

Example 1 – Not Logged in, did not attend event
https://forum-en.gw2archive.eu/forum/game/gw2/Lost-Shores-event-disconnect-solution-merged-threads/938779

Example 2 – Not Logged in, did not attend event
https://forum-en.gw2archive.eu/forum/game/gw2/Lost-Shores-event-disconnect-solution-merged-threads/938733

Example 3 – Did not attend event
https://forum-en.gw2archive.eu/forum/game/gw2/Lost-Shores-event-disconnect-solution-merged-threads/939537

Example 4 – Online but did not attend event
https://forum-en.gw2archive.eu/forum/game/gw2/Ancient-Karka-Box-Survey/944418

Example 5 – Did not attend last karka event
https://forum-en.gw2archive.eu/forum/game/gw2/Ancient-Karka-Box-Survey/945222

Example 6 – Did not attend final event
https://forum-en.gw2archive.eu/forum/game/gw2/Ancient-Karka-Box-Survey/945436

Example 7 – Did not attend was offline all weekend
https://forum-en.gw2archive.eu/forum/support/account/Karka-Chest-Distribution-merged/944911

Example 8 – Did not attend was logged off suring the event
https://forum-en.gw2archive.eu/forum/support/account/Karka-Chest-Distribution-merged/945363

Example 9 – Did not attend any event
https://forum-en.gw2archive.eu/forum/support/account/Karka-Chest-Distribution-merged/946708

Example 10 – Did not attend final event
https://forum-en.gw2archive.eu/forum/game/gw2/Ancient-Karka-Box-Survey/946709

Example 11 – Did not attend Event
https://forum-en.gw2archive.eu/forum/game/gw2/Ancient-Karka-Box-Survey/947223

Example 12 – Did Not attend
https://forum-en.gw2archive.eu/forum/game/gw2/Ancient-Karka-Box-Survey/947276

Example 13 – Did not attend final event
https://forum-en.gw2archive.eu/forum/game/gw2/Ancient-Karka-Box-Survey/947496

I understand your busy and may have overlooked these 3 threads on the forum so i did this for you.

Personally if this isnt proof that people who didnt attend the event and were either ingame doing something else or were offline altogethera nd still recieved the chest then i am not sure what else you need hahaha.

Either way if you consider that this is a basically a snap shot and the millions of players who dont use the forums some of them had the same “luck” then you need to consider the fact that either way the script was a complete failure

You also need to consider how your going to have to resolve this to make it “fair” for all

How many examples do you need before you “have proof” i honestly cant believe you struggled to find these posts that are everywhere :P

Gaile Gray.6028:

I just sent over a bunch of names. We have several people looking at this from various angles. Be assured we are on the case. It’s Friday, nearly mid-day, and I can’t make you any sort of promise that we’ll get this sorted today. But please, please know we are actively reviewing this, and I truly believe that those of you who qualify will get your chests!

Thanks, once again, for your patience.

So now that it’s been pretty much proven that ALOT of people have been mailed the chest that did NOT attend the final event and are able to keep the chests dosent this cause problems with the entire community?

I mean basically what you have done as a company is given essentially free loot out to some and not others with no differance in criteria. Wont this cause a major issue within the community and leave a bad stain on ArenaNet?

I personally tried attending the event myself but had about 50 unsuccesful attempts at logging in finally managed to get in just as the event ended. However looking at whats happened its kinda clear that you would have no option but to send everyone the karka chest as long as they had an active account at that weekend.

How can you give some that did not attend the event and not others ? kind of a no brainer here

If this isnt done my guess would be a massive customer serivce issue goodluck to solving this one :P I wouldnt want to be in your position right now hehe

Gaile Gray.6028:

Kurama.1257:

I feel the same way, most we can do is hope we atleast get something and if not keep complaining. I just can’t believe people who hadn’t logged on for days are getting them, that’s a real kick in the face.

I can’t believe that, either, Kurama — in fact I do not believe it. Talking to the people involved in the creation of the script, I just don’t see how an account that wasn’t even logged in — at all! — could get a chest. I would like to hear from someone who was in that situation, who flat out states, “I did not log into the game during the entire event, and yet I got a chest.”

• We have plenty of reports of people who got a chest who earned it.
• We know of players who did not receive the chest, and we’re working on that.
• We have a few reports of people who got a second chest. (No, to answer the question, do not expect a second chest if you got one — those who got a second got it in error, but we’re not going to take it away, nor are we giving out “second helpings” to everyone. )
• I don’t know of anyone who flat-out did not earn the chest who got one. I’d love to hear from that person!

Thanks for your patience as we look into this whole situation.

I’ll do the hard work :P

https://forum-en.gw2archive.eu/forum/game/gw2/Lost-Shores-event-disconnect-solution-merged-threads/938733

when you ask you shall recieve

https://forum-en.gw2archive.eu/forum/game/gw2/Lost-Shores-event-disconnect-solution-merged-threads/938779

theres probably more but you can look for yourself

Syn Strykiir.9356:

My wife and I did not receive the chest in mail. I see lots you people who did event but didn’t loot chest getting theirs, that’s great! I see some people who did event but didn’t get chest and still got no mail chest that’s not great ;‘( I see people who didn’t even log on that whole event or participate at all getting the mail that’s wrong, but lucky for them “gz”!
I see some got chest during event and getting another, that’s wrong also but “gz” for their luck too. If you’re gonna reward one person twice, then you need to reward ALL people twice! As the saying goes, “Share and share alike or don’t share at all!”

Apparently the poeple that recieved the chest that didnt even log into the event simply forget that they had logged into the event :P

You right though why are poeple that looted the chest already recieving a second chest ?

It would be actually quite useful to know what the script looks for to be eligble for the box

I am the same, every time i tried to log in it wouldnt let me surely theres logs somewhere of attempted log ins ? :/ funny i can remember that night easily and how annoyed i was and yet people some how managed to forget they “attended the event” i mean obviously its something that is easily forgetable and events like this in gw2 happen daily right :P

Gaile Gray.6028:

Guys,

We are looking into this matter. We initially believed that anyone who earned a chest surely would receive one, and that is why the email refers to clearing the mailbox. We believed yesterday that the list was complete and all earned chests were distributed. However, we have noted continued questions about the matter and we are not discounting that there may be an issue. The team will get to the bottom of it and I’ll update you when we know more.

P.S. The “copy paste” complaints are sorta silly. When we have a distribution of thousands, if not tens of thousands of items, it makes sense to develop solid messaging to send those whose who contact us, no? While you might feel that each answer should be individually hand-crafted for you, I make no apologies for a well-written, clear, and concise “form letter” when it serves the purpose. Better than than having a dozen messages written just enough differently that players wonder “Does that mean what that other thing said, or is it somewhat different? Is that guy going to get something I don’t get?” So please forgive the “form letter” but please try to understand the absolute value of sending that form of response in specific cases. That’s value for us, for you, for greater justi… I mean for greater clarity!

What about the players that didnt even log in the entire weekend or were doing WvW during the event or were jut totally offline. Why/how did they recieve a chest?

This then also raises the question because they did recieve a chest for 0 participation does that mean the entire community should be entitled to a chest or would you be actively removing the rewards from the accounts that mistakenly got sent the chest?

Very important questions that no dout will probably get ignored.