I tried what you suggested but still not working. 
Showing Posts For Elizabethroze.2956:
I am having the same issue.
I can’t seem to log in to the game, I tells me I have to contact support which I did but I had tried everything they are suggesting.
I keep getting an error when I go to “forgot password” I put in my account name, email address and serial number but I get an error saying “contact support”