Showing Posts For Eloka.6852:

Get your act together ArenaNet.

in Account & Technical Support

Posted by: Eloka.6852

Eloka.6852

Smooth Penguin, it’s not like that for everyone. I scan my computer, run ccleaner and malwarebytes every time I leave a webpage. This is a computer ONLY for gaming, I download nothing other than my games from steam with this computer and I was still hacked.

All my passwords are different for every game and for both my emails, I control v all of them. They are uppercase, lowercase, numerical and alphabetical randoms and I was still hacked. I have absolutely no idea how because all I do is game, I don’t stream, download, I don’t have facebook or tumblr. It’s bizarre.

They stole everything

in Account & Technical Support

Posted by: Eloka.6852

Eloka.6852

They sorted it out for me already, I changed all my passwords they did a re-roll for me. I did loose a few levels but that I much better than my money and gems. I am all good now, thank you though.

They stole everything

in Account & Technical Support

Posted by: Eloka.6852

Eloka.6852

Also my debit card information is saved in the game, I m really worried how do I take that off while this is being dealt with?

They stole everything

in Account & Technical Support

Posted by: Eloka.6852

Eloka.6852

The thing I am most worried about is I had 20 dollars worth of gems, I logged in today to find all my money, gems and anything worth selling was gone, I was at a bank I didn’t go to when I logged out last night.

Do ncsoft still do rollbacks on accounts that have been hacked? I have email authentication and I saw that someone from china and korea, and TX (I am from Australia) have somehow gotten through the email authentication, I have changed the password to my email. I just don’t understand how they got through any of it. I control v all my passwords, all my passwords are different, I barely download anything.

Is there anyway that this can be fixed? I have sent a support ticket, but I am on edge about losing everything.