Guild Wars 2

Flurdy.2831:

I’ve been having this problem for a week now, ping plotter shows packet loss but ISP refuses its them (and refuses to look at the pingplotter log in first place)

- The changing of DNS does not work for me

- My ISP ignored it also, untill I had some “unexperienced” employe at the call center who really opened the printscreens I added to my “error-report”. She asked further to collegues and they just offered me a new modem. But that only seemed to work a month,… It’s really weird. I just log in now on a daily base to get the chest but that’s it.
Just when I had my first legendary & ascended armor set…

Rachoa.1038:

i changed my dns server in 8.8.8.8 and 8.8.8.4 and now it seems to work…

How do you do that?

I also think it’s a problem on Anets side, everything is perfect untill they start sending data towards them.

I just log in now to get my daily chest and even then I get DCs before I can open it. I hope they’ll be taking this problem a little bit more serious.

I’m having the same issue again. I was able to play 2 months or so and it’s just happening all again.

I just don’t believe it’s again my modem (They also don’t want to trade in modem after modem), is there anyone else having this error and was able to fix it? We can’t be the only ones.

I think the problem is fixed here.

I just went and traded in my old router for a new one (which was free at my internet provider). They thought it could’ve something with the “coding” of my old router. They’ve checked my old router mutyple times and said he was working perfectly. But they couldn’t “see” or “test” the “bad coding” thing.

It’s just the first day I got this one but after 3 hour still no DC.

Also, my internet was also starting to DC when NOT in guildwars 2 at the end, it was just starting to get worse. Even if I was watching youtube, checking e-mails,… I had a DC every 15 minutes not only guildwars 2 anymore.

Not really.
I dit a pingplotter run while playing it and it seems that the data that’s being lost (and make the DC happen) are getting lost at DNS servers of my internet provider. I’m trying to get a solution with them now. If they can’t help me I think I’l lsay goodbye to GuildWars.

The support tried to help me, and fast reply’s and all,… but it’s just not in their hands.

UPDATE:
I contacted my internet provider 3 times. The first 2 times they were always checking my modem and not their server where the data goes through.
3th time (just now) they FINALLY understood the problem and I need to go and chance modem. They think that my modem has a bad coding error or something like that which they can’t test from their helpdesks.

I’ll update this forum and will go change modem tomorrow!

But does the internet on your laptop/desktop also refreshes? Mostly of the time (not 100%) I can’t reconnect right away or go to websites. My wireless inet is “refreshing” or something like that.

Wartna.8671:

Submitted a ticket yesterday, i ran all the tests and this was the reply i got from support

’’Hello,

Thank you very much for the information as this does appear to show the issue you are having.

According to this report, your connection is suffering from packet loss. If you are not familiar with this term, it simply means the loss of data while in transit from point A (your computer) to point B (our servers). What this means is that either not enough information was received by our servers, the information that was received was corrupted, or it wasn’t sent at all.

So how does this affect you?

In-game: The game is trying to adjust your position to your last known location or attempting to re-send that data over and over, but too much is being lost in transmission. Now, because Guild Wars 2 is a client/server setup, the server is always considered right (this is a security measure to prevent cheating/hacking). Thus, the game is forced to adjust your location to where the server last thought you were. This causes your character or NPC’s to “snap back” or “rubberband” between the two sets of information (one set from your client, another from the server). Since they are fighting (in a manner of speaking) over who is right, your character or NPCs will appear to teleport back and forth while this “fight” for control happens. Then, if not enough data is received over time, the game will likely disconnect you because it thinks you are no longer active.

Installing and/or updating: In terms of installation or updating the game client, the data being sent to patch your client is becoming corrupted if it arrives, or simply not arriving at all. This prevents you from obtaining the patch files intact. Thus, the download either has to keep retrying over and over to get valid data, or it simply errors out and stops the installation if enough attempts to get the information fail.

Because the loss of data is happening prior to it reaching our game servers, you will need to contact your Internet Service Provider for assistance. I would highly recommend sending them these results so they can visually see the issue you are suffering from.

Please do not hesitate to contact us should you have any additional issues, questions or concerns.

Regards,

Brian S.
Guild Wars 2 Support Team
’’

I also submitted a ticket.
I hope the answer is not the same for me, otherwise this will be the end of guild wars 2 for me since internet providers can’t be bothered with it if the signal is good (which it is, only not for gw2)

Well, the only thing I did recently was updating win8 pro to 8.1… it might have to do something with that maybe?

The “Wifi data led” on my modem is flickering while playing those 10 minutes so nothing wrong with my internet.

IF they have an “error code” why can’t they solve it?

EDIT:
I just reinstalled the game and nothing has changed. Still having issues with the same error. Unplayable! (week 3 already)

I don’t think it is.

My televisions keeps working and I can keep going online with my tablet. It’s just my laptop that get this DC. and only when “trying to” play guild wars 2.

This is getting frustrated.

Thanks for the info lil puppy but that’s not it I think.

Hello,

I’m getting this error a lot lately (see topic title). I can play for 5 minutes before I get first DC. If I restart GW2 I can maybe play for 15 min or less before the next DC happens.

Strange thing:
If I don’t play gw2 I can stay online with steam, browsing on the internet,… but if the error code happens my steam also goes offline. And it only does that when I want to play GW2.

I haven’t played a lot last few weeks and this isn’t making it any better…

If anyone has a solid solution for this let me know

Reborn.2934:

i did some research and i found that flickering can come from invalid voltage on the gpu chip ( Invalid Vddc ).

a quick tip : reset via “AMD Overdrive” disabling “Overdrive Graphics”

also i think that you installed the desktop drivers and not the mobile ones. so just run the cleaner amd tool : http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

and after the restart choose a mobile amd driver . depends of the verion of OS , 32bit = http://support.amd.com/en-us/download/mobile?os=Windows+7+-+32 or 64bit = http://support.amd.com/en-us/download/mobile?os=Windows+7+-+64 )

This feels stupid but you were right,… the game run smooth now :/.
I can’t even imagine how a stupid error that was of me! Didn’t even knew that you could install the desktop version of it :/

a HUGE thanks for helping me out man!

Update:

I tried a few things, another evening spoiled and no gold earned!

I deleted the beta drivers (AMD Catalyst Control Center) and re-installed the once I got on the cd with my laptop.

Battlefield 4: Still playable in ULTRA.
BETA drivers: Couldn’t go back in game when I ALT+TAB out of it. I got a GPU error.
Released drivers: No problem with tabbing out and in game.

Guildwars 2:
BETA drivers: I could move with decent fps (around 50-60) but I had the flashing screen, so unplayable.
Released drivers: No flashing so I guess the problem lies within the drivers? But FPS of 1!, so still unplayable.

AMD Catalyst Control Center:
Beta drivers: It said I had an ATI 8970m
Released drivers: It sais I got an R9 m 290x so that’s an improvement I guess.

AMD CCC info now:
Versie stuurprogrammapakket 13.151-130819a-166293C-Clevo
Catalyst-versie 14.3
Leverancier Advanced Micro Devices, Inc.
Versie 2D-stuurprogramma 8.01.01.1331
Bestandspad 2D-stuurprogramma /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001
Direct3D-versie 9.14.10.0984
OpenGL-versie 6.14.10.12420
Versie AMD Catalyst Control Center 2013.0819.1344.22803

So it’s getting better… I guess

Reborn.2934:

Emirosa.6182:

Hello,

I just bought a new laptop and I got a huge problem with guild wars 2.

Processor is a I7 4th gen 4700MQ,
GPU is a AMD R9m290X

When I start the game the screen starts flickering, I can select auto detect and the game will put itself on high. But the flickering stays. The FPS is around 60 but as you can see in the video below, it’s really unplayable.

You can find the video here:
https://www.youtube.com/watch?v=l15jTkksjr4&feature=youtu.be

Does anyone has an idea how to solve this? I guess it’s the gpu driver but not sure…

Kind regards,

check if there are any updates for directx since the game is using dx9 libraries and you will have a new os that most the times not have all older dx libraries :

http://www.microsoft.com/en-us/download/details.aspx?id=35

and also check if there is any update (drivers or profiles) for your vga drivers with amd’s auto detect tool

http://support.amd.com/en-us/download/auto-detect-tool

Drivers are up to date. Won’t install the DirectX installer with following error: “newer version is already installed on system. Installation cancelled”

And the V-sync on is a bit better but it won’t stop the flashing.

Isn’t there anyone else who’s playing with this card?

My system also sais I got a Ati 8970M instead of the R9m290x… I know it’s a rebranded one but still… because my bios says R9m290x.

Avelos.6798:

Here’s a good question and that I can’t see anywhere if it’s already been asked,

Does the screen flash in any other game when the M290X is being used?

Hi, nop it doesn’t. He runs Battlefield 4 on ultra withouth flashes nor fps drops.

And redborn, I’ll try that out!

sirsquishy.8531:

Emirosa.6182:

Hello, here I’m again!

The refresh rate was already set to 60Hz.
I don’t know if it happens with other games, but I’ll run a 3D mark after this post.

When the laptop uses the internal gpu from the cpu, it runs smooth (lower grapichs ofcourse) but the screen doesn’t flash like that.

The dirvers I’m using atm (sorry for the dutch):
Versie stuurprogrammapakket 13.35.1005-140312a-169198E
Catalyst-versie 14.3
Leverancier Advanced Micro Devices, Inc.
Versie 2D-stuurprogramma 8.01.01.1379
Bestandspad 2D-stuurprogramma /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001
Direct3D-versie 9.14.10.01017
OpenGL-versie 6.14.10.12798
Versie AMD Catalyst Control Center 2014.0312.1131.18796

Does your Laptop only have 1 290X or does it have 2 in Crossfire?

There is a reported Flickering issue with CrossFire on the 14.2 and 14.3 Beta Drivers.

I have just one.
I first tried the latest released version (not beta) but the laptop wouldn’t swtich to the AMD card I think. And if it did, I only had 1-3FPS at max so it was even worse then now.

I’ve read somewhere on a forum that the beta ccc gave better fps so I gave it a try… but they’re both still unplayable

Hello, here I’m again!

The refresh rate was already set to 60Hz.
I don’t know if it happens with other games, but I’ll run a 3D mark after this post.

When the laptop uses the internal gpu from the cpu, it runs smooth (lower grapichs ofcourse) but the screen doesn’t flash like that.

The dirvers I’m using atm (sorry for the dutch):
Versie stuurprogrammapakket 13.35.1005-140312a-169198E
Catalyst-versie 14.3
Leverancier Advanced Micro Devices, Inc.
Versie 2D-stuurprogramma 8.01.01.1379
Bestandspad 2D-stuurprogramma /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001
Direct3D-versie 9.14.10.01017
OpenGL-versie 6.14.10.12798
Versie AMD Catalyst Control Center 2014.0312.1131.18796

Hello,

I just bought a new laptop and I got a huge problem with guild wars 2.

Processor is a I7 4th gen 4700MQ,
GPU is a AMD R9m290X

When I start the game the screen starts flickering, I can select auto detect and the game will put itself on high. But the flickering stays. The FPS is around 60 but as you can see in the video below, it’s really unplayable.

You can find the video here:
https://www.youtube.com/watch?v=l15jTkksjr4&feature=youtu.be

Does anyone has an idea how to solve this? I guess it’s the gpu driver but not sure…

Kind regards,