Showing Posts For Empress Alexandria.9126:

Unable to Play for Almost a Year

in Account & Technical Support

Posted by: Empress Alexandria.9126

Empress Alexandria.9126

Unfortunately, now it keeps downloading the game over and over again. And it changed the file location on the shortcut to temp again. Any way to fix that?

Unable to Play for Almost a Year

in Account & Technical Support

Posted by: Empress Alexandria.9126

Empress Alexandria.9126

Well, not only that but, it is still in downloads since I can’t login. So, that is the most likely reason why I can’t choose the location, it hasn’t even gotten far enough for a location to be set.

Unable to Play for Almost a Year

in Account & Technical Support

Posted by: Empress Alexandria.9126

Empress Alexandria.9126

Well, I tried a VPN connection with the Laptop, the Laptop is older and can’t handle the game, when I login and try and play it all shows up black. But, through the VPN it wouldn’t allow me to share the game files. Windows 10 doesn’t have the (x86) in front that Windows 7 had, and I can’t seem to change any locations for my files either. So far, I can’t even login to the game from my computer to start the download. Just infinite login circle.

Would downloading the game onto a memory stick even work since I couldn’t share through the VPN, and since the location is different as well? If I try and download just the client, it won’t even let me login, so it wouldn’t fix it anyhow.

Any thoughts?

Unable to Play for Almost a Year

in Account & Technical Support

Posted by: Empress Alexandria.9126

Empress Alexandria.9126

Unfortunately, I have already tried all of these methods. But, Thank you for trying.

Unable to Play for Almost a Year

in Account & Technical Support

Posted by: Empress Alexandria.9126

Empress Alexandria.9126

I had a ticket open a couple months ago after Windows 10 came out. I have been unable to play Guild Wars 2 since I purchased and attempted to download and update my Guild Wars 2 client to Heart of Thorns. Guild Wars 2 worked on Windows 7. Guild Wars 2: Heart of Thorns did not. I downloaded Windows 10, and retried to download the client. Now it won’t even let me download the client fully.

I deduced it down to the fact that Heart of Thorns must have been the issue since it started there, and it was made worse by Windows 10. I recently opened a new ticket to have my account downgraded and refunded to just plain Guild Wars 2 so I could at least play.

No one has been able to find a solution. And no one has replied to my ticket to refund and downgrade. Please help me. I really love this game, and I am very sad that I can’t play. Thank you.