Guild Wars 2

Please review my ticket
121027-000536

I have been waiting for your update since 2 weeks ago. My account has been banned for a month plus.

Hello,

I apologize for the misunderstanding. Upon further investigation of your issue, we have found that your purchase of Guild Wars 2 has been chargedback. As a result of the chargeback, the game account associated with the purchase has been closed and the credit or debit card used in the transaction has been blocked and will not be available for use with NCsoft in the future.

Our decision to close an account in the event of a chargeback is the result of both regulations set forth by our credit transactions services provider as well as the fees involved with a chargeback that NCsoft incurs as a result of the chargeback.

The issuer of the card will only process a chargeback if the credit card owner has already attempted to resolve the billing dispute with the company making the transaction without success.

Please be aware that NCsoft support has no record of any requests for assistance regarding billing issues from either the owner of the credit card or the person who created this game account prior to the credit card dispute.

Regards,
GM Bunni3

What do GM mean by this reply? My account is stil blocked/suspended. Are you all still investigating or is my case closed for good?

Ref: 121027-000536
Dated: 12 October

Yes, my status is still under waiting. It has been suspended for some time. My ticket is still open.

Response GM Bunni3 via Email 11/06/2012 09:23 AM
Hello Lee,

I apologize for the misunderstanding. Upon further investigation of your issue, we have found that your purchase of Guild Wars 2 has been chargedback. As a result of the chargeback, the game account associated with the purchase has been closed and the credit or debit card used in the transaction has been blocked and will not be available for use with NCsoft in the future.

Our decision to close an account in the event of a chargeback is the result of both regulations set forth by our credit transactions services provider as well as the fees involved with a chargeback that NCsoft incurs as a result of the chargeback.

The issuer of the card will only process a chargeback if the credit card owner has already attempted to resolve the billing dispute with the company making the transaction without success.

Please be aware that NCsoft support has no record of any requests for assistance regarding billing issues from either the owner of the credit card or the person who created this game account prior to the credit card dispute.

Regards,
GM Bunni3

What do our GM mean by this reply? My account is stil blocked/suspended. Are they still investigating or is my case closed for good?

Hi, I am writing in with regards to my account being wrongfully banned.

Previously my account got hacked, and I filed a dispute to my credit card company so that the hacker would lose access to my account. However, when my account was restored, I had instructed my credit card company to stop investigation. I did told them to not submit my dispute until further instructions as I was waiting for the support team’s response. With much efficiency of Anet, I got my account back within a week.

But unfortunately, my credit card company had filed for the dispute and reversed the payment to Anet in September. Which I had checked in my bank statement, they had only credited the payment back into Anet only in October, when I already called in to cancel the dispute related case in early September the moment I got the account back.

I think this is the reason why Anet suspected I did a fraudulent purchase and permanently banned my account. First ticket reply I got from Anet was that I have bought GW2 from an unauthorized dealer, and said they couldn’t do anything about it but for me to contact the dealer. BUT, I bought GW2 from www.guildwars2.com.

It’s been 6 days since I’ve submitted another ticket but I haven’t gotten any replies. Also enclosed in my ticket, is my bank statement that shows the payment was credited back into Anet and an email that Anet sent me when I purchased the game from the official website. I hope these information will help you guys with the investigation.

Ticket Ref no. 121030-001048
Date created: 10/30/12

Hi, I am writing in with regards to my account being wrongfully banned.
Previously my account got hacked, and I filed a dispute to my credit card company so that the hacker would lose access to my account. However, when my account was restored, I had instructed my credit card company to stop investigation. I did told them to not submit my dispute until further instructions as I was waiting for the support team’s response. With much efficiency of Anet, I got my account back within a week.
But unfortunately, my credit card company had filed for the dispute and reversed the payment to Anet. Which I had checked in my bank statement, they had only credited the payment back to Anet only in October, when I already called in to cancel the dispute related case in early September.
I think this is the reason why Anet suspected I did a fraudulent purchase and permanently banned my account. First ticket reply I got from Anet was that I have bought GW2 from an unauthorized dealer, and said they couldn’t do anything about it but for me to contact the dealer. BUT, I bought GW2 from www.guildwars2.com.
It’s been 4 days since I’ve submitted another ticket but I haven’t gotten any replies. Also enclosed in my ticket, is my bank statement that shows the payment was credited back into Anet and an email that Anet sent me when I purchased the game from the official website. I hope these information will help you guys with the investigation.
Ref no. 121030-001048
Date created: 10/30/12

Hi, I am writing in with regards to my account being wrongfully banned.

Previously my account got hacked, and I filed a dispute to my credit card company so that the hacker would lose access to my account. However, when my account was restored, I had instructed my credit card company to stop investigation. I did told them to not submit my dispute until further instructions as I was waiting for the support team’s response. With much efficiency of Anet, I got my account back within a week.

But unfortunately, my credit card company had filed for the dispute and reversed the payment to Anet. Which I had checked in my bank statement, they had only credited the payment back to Anet only in October, when I already called in to cancel the dispute related case in early September.

I think this is the reason why Anet suspected I did a fraudulent purchase and permanently banned my account. First ticket reply I got from Anet was that I have bought GW2 from an unauthorized dealer, and said they couldn’t do anything about it but for me to contact the dealer. BUT, I bought GW2 from www.guildwars2.com.

It’s been 4 days since I’ve submitted another ticket but I haven’t gotten any replies. Also enclosed in my ticket, is my bank statement that shows the payment was credited back into Anet and an email that Anet sent me when I purchased the game from the official website. I hope these information will help you guys with the investigation.

Ref no. 121030-001048
Date created: 10/30/12