Guild Wars 2

I completely agree, WVW could simply be one big Keep siege right now. Everything is a huge safe battle. there is not much incentive to run in a small group, and take other objectives.

support ticket #121018-000245

Ticket been open for 6 days now, been out of the game for over a week now.

After 5 days I would expect a little more than just simply getting my account back, and here is why…

1.) I paid up front for the collector version of the game, to help support what I thought was a very good product.
2.) I play mostly on the weekends, and was unable to play last weekend.
3.) There is a patch, with new content, which is only out for a limited time.
a.) Halloween patch looks fun
b.) There is limited time to enjoy the content, and with an inexcusable ban, I am unable to get what I paid for.
4.) I am losing track of the number of guild events, PVP, WVW, dungeon runs, and all around fun that I should be having right now.
5.) I am a proud member of the USA, I uphold the constitution, and am entitled, to a fair trial, Innocent until proven guilty.
a.) If I am guilty, I should get the proof, in the notification that I was banned.
b.) Simply stating I was banned for violating a section of the COC without more detail, is wrong.
6.) At this point I will be very reluctant to buy Gems, or even to consider buying an expansion when it comes out.
a.) I will be looking at other games, and carefully weighing other options(something I would not have even thought about before this inexcusable atrocity)

To save me as a customer…

1.) I expect my account turned back on.
2.) I expect a formal apology.
3.) I expect an explanation of what caused the issue, what was done to fix it, and most importantly, I expect an explanation of how this will never be an issue for me again.
4.) It would also be nice for some kind of compensation, to help get into the Halloween theme, and content, as I was forced to miss some, or all of it.

Signed,
Extremely Frustrated…

support ticket #121018-000245 on 5 days now…

I too was wrongfully banned, and also had nothing of value in the game so far, not sure how they are banning, I would think this would not be taken lightly, and would also not be automatic. These types of situations, can cause a lot of damage to a business. These type of issues need to be highly scrutinized, on a case by case basis. I payed for something I am not getting, and was wrongfully accused, for a crime I did not commit, and I was not in violation of the COC. I too expect a formal apology. I have even been enjoying the game soo much that I believe I can support Arena net more, by purchasing Gems, and putting more of my resources, and time into helping them develop a good game. Now I will be very reluctant to do so…

My ticket has been open since Wednesday still unresolved. I was wrongfully banned, and would like to play the game which I really enjoy. Since it is late Friday I suppose, no one is working support on the weekend, and It is unrealistic to ask that I get my account (that I paid for) back before Monday.

Support Ticket is 121018-000245

I too was banned on the 17th, for supposed selling items for real money. I have noticed in reading all of these posts that almost every person that has been banned has recently purchased Gems from Arena net store. I too purchased Gems on the 3rd, then was banned 2 weeks later. Dont know if this helps.

I do know this is very disheartening, and damaging to me as a customer. It will be hard to purchase anything on the store, or even buy an expansion when it comes out now.