Showing Posts For Feddas.7940:

Phone # not accepted for securing account

in Account & Technical Support

Posted by: Feddas.7940

Feddas.7940

I tried with a Google Voice number. I guess Google voice is also considered VOIP. Anyone have any idea why we can’t use VOIP numbers? If VOIP numbers are somehow easier to hack than other phone numbers, ArenaNet should inform the thousands of other sites that allow them for 2-step authentication.

Still can't get Authentication emails

in Account & Technical Support

Posted by: Feddas.7940

Feddas.7940

Thanks for the link, Inculpatus cedo, it’s a good one to review. While double checking those I did notice I setup a “move from addresses containing @guildwars2.com to folder” filter I setup when I was having trouble a few months ago. I removed that, still no luck.

The mobile authentication I recall using was 2-factor auth. Where the mobile device is running some authenticator. Yet, it didn’t stop the e-mail auth, you could still get locked out by not getting e-mail messages.

How do you disable e-mail authentication? I can’t seem to find it in account Security even for my account. Is calling support the only way? I’d definitely do it, that’d be great. The hassle of dealing with no-show emails is worth more to me than the account.

Still can't get Authentication emails

in Account & Technical Support

Posted by: Feddas.7940

Feddas.7940

My wife’s account doesn’t receive authentication emails on her @yahoo.com address. Not in the Spam folder, not anywhere. This locks her out of every aspect of her account whenever she logs in from a different IP address.

We took the issue up with Yahoo and they are certain it’s nothing on their end. If ArenaNet is positive their system is working can we turn these e-mails off? I’d rather dial in to support after someone steals her level 20 character than have to dial in to support every time our ISP refreshes our IP address.

She can’t post using her acct because she’d locked out.

(edited by Feddas.7940)

"WvW Dawn of the Season" broken

in Bugs: Game, Forum, Website

Posted by: Feddas.7940

Feddas.7940

Can we get word if we’ll be able to get credit for the “WvW Dawn of the Season” achiev if we just barely miss the meta 14/15 by the end of the season? I’m going to try to make it, but it’s looking like it’s going to be close for me.