Hello, I’d like to inquire about the status of a ticket, 993890, that belongs to my friend and guildie.
While the last response to him was not exactly 72 hours ago yet, his ticket was started at Nov 1st, at 8:43 pm (CDT).
He had his account stolen earlier, and after having it restored, setting up a new Mobile authenticator found himself to be locked out of his account (suspended), which is what this ticket is about.
He’s already missed Halloween and really would like to get into the Echoes of the Past update, but is unsure of how to proceed, now that it’s been a week since he put out the current ticket.
Thank you for your time.