Showing Posts For Fireblac.8249:
Tickets for Review (3 days and older) [merged]
in Account & Technical Support
Posted by: Fireblac.8249
130425-000409
I’ve had many problems over the past week. Most of the following can be seen in this ticket and it’s updates but I’ll summarize it to make it all more understandable. I had my account access restored to me on the 25th, I played until early morning on the 26th. Later on the 26th my account was hacked again. I managed to get my account back, changed the login name/email and password and authenticated it too. I log in to find my character was deleted and I was switched to a European server apposed to an American one. This was Five days ago. I Updated my ticket many times and then I closed them due to my thinking that if no characters were on the account I could switch back to any server but I was wrong. I would still have to wait 4 more days and pay upwards of $20-$25 just to get back to any US server . I immediately reopened the ticket an explained it briefly and simply requesting an account restoration/Roll Back as I have not had one yet. I apologize if my multiple ticket updates created problems for support.
Anyways one of my tickets was closed as a duplicate and the update I had on it was placed in this ticket that was closed and it was reopened. This to me seems like someone did get a look at my troubles and I just would like to know now if there is any progress at all or what I should expect because I still have not received any response yet on this issue.
Again the only thing I request now is an account restoration/rollback to when I had my necromancer and or was still on an American server before I was hacked on the 26th. If there is anything I can do to speed up or help this process feel free to ask or call me.
(edited by Fireblac.8249)