Thanks for the update Matt.
Can I respectfully underline than server transfers aren’t just a massive issue but that also you have a limited amount of time to make changes. People are pretty much at the tipping point of having had enough of the numerous effects of this issue.
On launch GW2 had the best sense of community I’ve come across in an MMO in a decade. Transfers have destroyed that.
If changes aren’t made in the immediate future you could see a significant fall off in player numbers. I’ve seen it in numerous MMOs. And if people leave most of them won’t come back.
Kudos to you for being so perceptive about the issues that need addressing.