Guild Wars 2

Hacked Account. My account was comprimised on 12/18/12. My account has yet to be restored. Hacked Account. Still waiting to hear whats happening….
Ticket # 121218-001773

Hopefully you can help me out here Gaile it would be appreciated

Yes Gaile the ticket number is 121218-001773

I was just Recently hacked as well. Couldnt log in to the game however everyone in my guild in mumble was talking to the person hacking my account. When i was finally able to log on my level 80’s were naked and everything in my inventory was gone along with any items in my bank worth value. I thought there was an account restoration to get everything back. But after gathering information from the person i have been talking to in this case that is not so. "Thank you for contacting the Guild Wars 2 Support Team.

We understand how frustrating it can be to have your account accessed by someone other than you, and we are sorry you had to experience it. Below we’ve included links to a couple of Account Security web-pages. They both have tips and tricks to help improve your computer and account security.

https://help.ncsoft.com/app/answers/detail/a_id/993
https://www.guildwars2.com/en/news/tips-for-keeping-your-guild-wars-2-account-secure/

In regards to missing gold, characters and items, currently we are technically unable to provide restorations or any direct assistance with reclaiming what was lost."

I just had the same thing happen to me as well. Couldn’t log in and kept getting an error. I was even talking to people in mumble in my guild and they were pming the guy that was hacking my account. Sadly on the site it says there is a restoration, however the person ive been talking to via Email said “In regards to missing gold, characters and items, currently we are technically unable to provide restorations or any direct assistance with reclaiming what was lost.” I hope you are having better luck than i am