Guild Wars 2

Wanze.8410:

GM Aurora.8530:

Definitely phishy.

I can only repeat what I said in another thread: Customer Support is not sending out warnings that accounts will be suspended or terminated. If we need to block an account, we just do it without any warning.

Gailes Post in this topic suggests a change in that policy, though.

https://forum-en.gw2archive.eu/forum/game/bltc/Flagged-as-a-bot/first#post4464709

This e-mail and I’m flagging this one only it not a phishing attempt. It’s a legitimate e-mail from one of our CS Agents. Please continue the discussion in the e-mail, as this is not a suitable topic for the forums (for your privacy if for no other reason).
Thanks.

Gus, who is part of our CS team here at ANet, did create a support ticket for the player (ie send an email). That player posted the email in the thread mentioned. And if you are reading the message thorough enough, then you realize that it is not quite a warning that we are going to block his account. It is more a request to stop certain actions. As you may also notice, we did not request ANY sort of personal or account information, or action from that player, except a simple email reply. Please note that we also did not send a link either. And as I said, when Gus sent this message, a ticket in our ticketing system was created for this customer.

I want to point out that this message was an unusual exception and probably will not happen again. We are not changing our policy in that regard. However, there can always be very unusual circumstances which call for a brief deviation from our policy.

To reiterate what I said earlier, we are not sending warning emails about accounts being blocked, we generally speaking just block the accounts without any notification.

Hope this helps to clear this up a bit.

Definitely phishy.

I can only repeat what I said in another thread: Customer Support is not sending out warnings that accounts will be suspended or terminated. If we need to block an account, we just do it without any warning.

Hey there!

You might be able to find an answer here: https://guildwars2.zendesk.com/entries/99579946-Free-Trial

bradldz is correct. Take a look in your collections tab in your personal bank. You can take the minis out and add them to your wardrobe with a right-click. Should you have more than one account bound mini of a kind, you can safely delete the rest after adding it to your wardrobe (make sure you actually added it to avoid accidental loss).

(edited to further clarify; thanks Gentle Is Insane.6594)

There are many factors that go into the population status of a server and going into detail would be too complex right now and probably would require a developer to chime in as well to fully explain it.

But a good estimate is to use the whole “accounts that call a server home” metric.

It certainly doesn’t solve that issue, you are correct.

The only way to play WvW together in that case would be for him to move to his friends server. There is no way to circumvent the fact that some servers are full.

Choosing your initial home world is not too much different from transferring to another world. The main restriction in both cases is that you can’t choose a world that is already full.

With Megaservers and merged guild chapters in place however, you can still play in the same party on the same maps and instances without even noticing you are on different worlds, as long as you are registered on the same server region (NA or EU). The worlds only really come into play for WvW.

As jackaljag already said, this is a phishing email. Do not click on any of those links.

And jackaljag is also correct when he says that we don’t warn players about their accounts being suspended or even terminated. We just do it and then the players will have to contact us about the issue. We usually work things out in tickets.

Hey everyone!

I’m GM Aurora and I’m here to give a brief overview about guild banks and the challenges they present from a customer support point of view. I won’t go into too much detail about our internal policies, but you should have a fair grasp about this topic after reading my post.

Guild banks are quite problematic for our team (even more so after the recent guild chapter merge). The biggest reason is that guild bank restorations could have a potentially huge economic impact. Imagine there are a number of highly valuable items in a bank, they get stolen, and we then restore the bank. Those items are now being duplicated and the economy takes a plunge because of it. Doing it once may not be very critical, but doing it over and over will have adverse effects on the prices of goods in the trading post, currency exchange, and so on.

So, with that said, how can you make your guild bank more secure? There are several things you can do. For starters, avoid putting items into the bank that are highly valuable. The other obvious thing to do is to not invite players into the guild that you don’t know or feel comfortable with. Now, this is all easier said than done and I understand and empathize with all of you, but it will minimize the potential to lose valuable items. The one thing that is often overlooked and that is probably the most important step to securing the guild bank is that guild leaders can set the rank permissions so that not everyone can take items out of the guild bank. This prevents a lot of misuse of the guild bank and will also make sure that items are safe until needed for guild events, guild missions or any other purpose you have in mind for them. And even if you’re not a guild leader or officer, you can help keep your bank secure by keeping your account secure! See this Knowledge Base article for more tips on account security.

Finally, all this is subject to change at any time because we are always working on improving the resources that are available to us. I’m not going to say that we will never restore guild banks, nor will I promise that we’ll be able to do it in the future, but I hope this post helps everyone to understand a little bit why we are currently not restoring guild banks.