Guild Wars 2

120921-000605

This attachment sums up my experience with trying to get help with the gold I lost from the 9/19/12 trading post bug resolved. I lost about 14 gold to unfulfilled transactions due to the system’s problems without any shred or trace of resolution since; I’ve not played since the 19th awaiting some kind of resolution.

It took 8 days for me to receive a response to my original ticket and then every response since then has been a canned response—typically triggered off of a keyword in my responses to the canned responses. Mention mail, and suddenly I get a support ticket explaining to me how to check my mail in the game—mention the trading post, and it’s described how to pick up goods from the trading post NPCs.

I know how to submit a bug report, how to check my mail, how to check NPCs for item delivery and so on; these responses are not in any way helpful or re-assuring and have done nothing to help remedy the situation.

This is entire situation is ridiculous and very very frustrating—I have never had a support experience like this before. How is this acceptable?

I opened ticket 120921-000605 on the 20th an am still awaiting resolution; I sent a follow-up e-mail with my serial number and other information, but basically I encountered the same problem numerous others did in the missing gold thread which is merged in this same forum: roughly 14 gold vanished into the aether with the trading post and after checking daily for the interim, neither the goods nor the gold ever showed up again.

I have stopped playing while this issue is open and would really appreciate help getting it resolved. Thank you.