Showing Posts For Galactrix.8196:

Collector's Ed/DDE Item Questions [merged]

in Account & Technical Support

Posted by: Galactrix.8196

Galactrix.8196

Thank you! Got my items back! I love this game

Tickets for Review (3 days and older) [merged]

in Account & Technical Support

Posted by: Galactrix.8196

Galactrix.8196

Ticket ID:

120825-014906

submitted on 08/25/2012

Posting here just in case because the ticket is 27+ days old and marked as “closed” but I’m still waiting for replacement DDE items. In the DDE/Collector items thread it mentioned numbers being gathered but I haven’t seen my ticket ID mentioned in any of the updates above and there are posts above now saying that there will only be one more big distribution? I don’t want to miss out if my ticket number was overlooked

Permalink to where I posted before for context:
https://forum-en.gw2archive.eu/forum/support/account/Collector-s-Ed-DDE-Item-Questions-merged/170582

Collector's Ed/DDE Item Questions [merged]

in Account & Technical Support

Posted by: Galactrix.8196

Galactrix.8196

I would also like to know if I have to make a new ticket, since the original I made says it cannot be reopened or updated

Ticket ID: 120825-014906 submitted on 08/25/2012

Deleted my first character 5 mins into the game and lost the tome, chalice but most importantly the mini Rytlock because this is the first time I’ve played a game that distributes items in this way. The support response said that a fix was on its way and the support answer in the self-help support site just says that items will be automatically re-sent to affected players, but it doesn’t say whether or not we need to be actively taking action and keep resubmitting tickets

All I know is that it seems like people are getting items above, but I haven’t still been taken care of even though my ticket is so old.