Showing Posts For Genrazn.5961:
Well I wasnt even given the option for going back to my old server. But if anything it seems my support ticket is going somewhere someone is investigating and helping me out apparently and see if it is going anywhere.
So your saying that on a similiar previous case that is exactly the same and try to get the same results is something not worth venturing? Especially when my friends say they are now not willing to delete their characters?
I am at my wits end. I know that staff are able to do so and are willing to because a case was in the very thread I was referred to. Plus I assume the longer I wait to try to get this settled the less liekly it will to happen. I played since launch and deleting a level 80 compared to two fresh and when I spent IRL For gems to server transfer is ridicilous.
Yes it is a user error I admit it. I provided a example which the situation was resolved quickly. Playing a wek to delete your character is a killjoy for any new player.
But this shouldnt be this much of a problem. for either me or them.
Edit: For example Cavendish accidently brought to another server. Regardless of the method gems or not. The issue was resolved within a day. I am still trying to get it done with no resolve in sight. it doesnt matter that cave ‘paid’. Or it shouldnt. the person made a mistake as did I and the issue was resolved im looking for the same kind of support especially when it is possible shown and suggested by the thread Gaile gave.
(edited by Genrazn.5961)
No I dont know thats why im here on the support. Im trying to get ‘support’ to fix the problem.
Well how is it different? They bought the game? Regardless of what it was real life money exchanged and used like I used real life money for gems to get a transfer. I am unable to get a transfer nor a refund with the response of spend more gems or delete my characters. Which I would still need to wait a week for.
I brought this issue up on day one of there purchase and amazed on how little support on such a mistake is made.
My friends HAVE tried deleting there characters and tried to transfer and it doesnt work.
After reading the thread all my friends need to do is just do what Cavendish to transfer servers asap?
Cavendish.2168
I bought gems so I could transfer to a different server. I accidentally clicked transfer when I had the wrong server selected. Oops
I am afraid the server I want will be full by next week, plus Im kitten ed I wasted 1800 gems. Is there anyway this can be fixed or am I basically stuck on the wrong server for a week and out 1800 gems?
Cavendish.2168
8 hrs after submitting ticket, i got the transfer! Thank you so much for helping me with this arena net. I really appreciate the help.
https://forum-en.gw2archive.eu/forum/support/account/Changing-Servers-2/first#post2087800
Well it would be ideal if the support would be able to handle the situation with ease as I assume they are paid to do. I realize there are many things. But its just amazes me how the lack of support I am getting with such a simple mistake. I am now out over 15 bucks and now screwed over and now my friends are now most likely gonna drop the game because there attention span will be gone in the week without properly going in WvWvW.
This is why the support system is here isnt it? To support mistakes happen and that is why refunds exist and more leniency especially considering my friends are brand spanking new into the game.
Well I did pay with cash, to transfer I messed up they wont refund. They picked servers and now they are unable to transfer even with deleting there characters. Holding interest in a new game for most people the initial experience tends to be you know crucial and being bogged down by poor support in these matters dont help it much.
Well the main problem is the fact that they will need to delete there stuff to transfer over.
ya but they are newbies, and deleting your character after one week will pretty much usually kill a game for someone. They literally just picked a server are they unable to change servers or am I able to have support switch us up so I can show them all aspects of the game and whatnot.
so should I tell them to post in this thread make a support ticket? Cause that seems to be the case since im unable to be server switched cause I used gems? But they are fresh new players who brought the game I would like to have them experience and enjoy the game as much as possible.
So I just have them talk to support and have them transfer over? From that changing servers thread in the beginning it seems to be the only case. Is that right?
Since my question wasnt answered and extremely time sensitive to play with my friends on the same home server I want to get this issue cleared with and done with ASAP. So to sadly repeat
I apologize for making new threads but it would be a faster process if you didnt keep it in a locked thread sop I can continue to ask questions.
Now I understand this is frustrating and this is equally frustrating for both parties. As I am unable to get a refund for my gems nor able to go back to my old server unless I pay more gems which will waste the 35 dollars I spent on the gems. Now, I appreciate that your also feeling it. But please bear with me.
Is there any way for all of now without having to wait to be on the same home servers?
They are now argueing that they had no characters while transferring servers and unable to do so do they have to wait a full week to transfer as well?
Since the topic was locked I would like help for my friends to switch servers since they are new players. You said they would need to delete there characters and they are free to change servers?
Well I told my friends to do just this but they were unable to because they had tr pay gems. Now they started playing and now im kittened over. I spent 1600-800 gems of real life cash money and now I cant properly enjoy the full experience. Can you please help me?
Its frustrating cause I transferrred for less then 10 minutes and found out they were in a different server. I am just amazed on how unhelpful support is on it.
I wouldnt have bought gems with money if the exchange rate was at a decent rate but right now its just amazingly expensive.
I recently bought some gems 35 bucks worth and then transferred servers since I thought my friends were changing there. But it turns out they were going to my original server. I have told support the moment it happened and have had little help in the matter is there any advice on what to do? Other then buying more gems and likely losing all if not pay more into to go back into my original server?