Guild Wars 2

Personally, I find their uncompromising policy on this absurd. I’m not trying to escape some sort of bad reputation, or abuse a system; I simply wanted to correct an embarrassing typo on a name that most of my associates know me as.

I had my display name correctly spelled during their early access, but when I received the hard copy and input the product code, it asked me to re-input the name. I made a typo and this is how it has been ever since.

Every attempt I’ve made to contact CS about this has been denied. They will only change a display name under the most narrow of terms. They won’t even delete the account entirely, so that I can reassign the product code to a new account; yeah, that’s right: I was willing to have everything on my account deleted and start all over just for the opportunity to have this corrected.

My frustration with this is an understatement, as it is quite literally 2 letters that got transposed years ago. So, yes, I would appreciate some form of leniency or even an agreeable compromise to the situation instead of being stonewalled over it. If the option existed in account management, I wouldn’t even have to inconvenience anyone on their staff to do it, I’d do it myself.

As for the reason behind it posted by one of the users here, via a link to another thread, I’d totally risk a significant batch of problems on my account if it meant correcting the blatant typo. As I stated earlier, I was perfectly willing to deal with a complete deletion of the account. But they don’t do that either…