Guild Wars 2

Wow so you guys came out with the game without a restoration feature >_>

Talk about a dissapointment.

So a couple days ago my account was hacked, the hacker transfered me to an EU server and then took all my gold/items etc. From what i’ve been searching aroudn the net and Arena nets failed attempt to respond to email am i basically screwed?? Read somewhere that they cannot recover lost items or money or something along those lines. If anyone knows please tell me so i can just quit playing and not wait around. =/