Showing Posts For Godin.1687:

Game locks up - Hard restart only fix

in Account & Technical Support

Posted by: Godin.1687

Godin.1687

Frongo may have the right idea, but with the amount of people this has been happening to (there was 5 page thread full of people having the same/similar issues on GuildWarsGuru) I’m not completely sure it’s 100% hardware related. It may have something to do in part with the game as well.

With that said, mine MAY have been hardware related. I ran MemTest86+ and it failed on a pass before I left for work. I’ll have some troubleshooting to do when I get home, but I know for a fact that my RAM was just fine before installing/playing Guild Wars 2. The issue of my PC completely locking up and making the audio distortion came with Guild Wars 2.

Game crashing. Forced to hard restart.

in Account & Technical Support

Posted by: Godin.1687

Godin.1687

Been having the same problem myself. No idea why it was happening at first, but now it appears my RAM may have been damaged after using MemTest86+.

Anyhow, if you want to underclock your GPU, there’s a program called MSI Afterburner that seemed to work for me. I only dabbled with it though.

Frequently Forced to Hard Reset 5-10 Minutes Into Game

in Account & Technical Support

Posted by: Godin.1687

Godin.1687

Hello there!

So, I’ve had some issues playing Guild Wars 2 on my computer. Being a part-time IT, I’ve been patient with figuring out what is causing it. I’m not at my home system right now, so I don’t have access to my dxdiag info or dump files from the two BSoD’s that I got (can tell you that they were ntoskrnl.exe though).

Anyhow, here’s the problem:

Five to ten minutes into playing GW2, sometimes even less than that, my game freezes. I get a stuttering/buzzing audio sound and my computer is completely unresponsive. There’s go glitching on the screen. The last frame from my gameplay is perfectly preserved. A hard reset gets me out of this, and when I go to play the game again, there is no error message or anything.

This is quite frustrating since I can’t see WHY it happens. At first I shrugged it off. But then it happened again. And again. And again. Finally, I was able to play for a solid 4-5 hours before it happened again.

Frustrated, I performed a system restore thinking I may have screwed up sometime while fiddling with it.

Well, I had to reinstall the game, so after redownloading the game client, I did just that.

But here’s what’s REALLY stumped me. When installing the game through the game client, I got a BSoD. I tried again, then the same exact thing that was happening above started happening during the install!

That makes NO sense to me, since I’m just downloading files. I decided to reformat my computer, and it started happening again during the install! Weathered and tired, I let it run overnight and, lo and behold, it managed to finish.

I’ve installed every windows update possible on my computer (besides optional language packs).
I had the 304 NVIDIA beta driver. Didn’t work.
Rolled back to the 296 NVIDIA driver. Kinda’ works.

Anyhow,
My graphics card is a GeForce 9800 GTX+
I’m on 64-bit Windows 7 Ultimate
I believe I have 4 GBs DDR2 RAM
CPU is a Phenom Black Quad Core 3.4 (or something around there)
Motherboard is a Biostar TA790GXE 128M

Not home, but I have two dump files that I can post later. As I said above, they’re ntoskrnl.exe related and they’ve only happened twice since I’ve done the clean install of Win7. Once during the client installation process and once while playing for about three minutes. I was able to play for 2-3 hours yesterday night before the game locked up. I was able to ATL+CTRL Delete out though, which usually is not the case.