Guild Wars 2

Hi Gaile,

My problem is now resolved and I have my account back.

Thanks to you and your team, thanks to Matt S. too

Ticket 121103-000852 is now resolved.

13 days of waiting but that was worth it.

Best regards,

Olivier

Hi Gaile Gray,

I am nearing a 3 week ban now. No response has been made since 05/11 !

Can you help me please ?

You said that my ticket was “under review” => 121103-000852 Fraudulent purchase; under review

All the informations you need are in the ticket, in English and in French !

Help me please, I’m not able to play since 31/10 … :/

Best regards,

Olivier

Hello Gaile,

Still no answer regarding my issue :/

3 Weeks that I can’t play and my ticket has been made the 03/11.

121103-000852, 121106-002471 Ticket in fraud queue; awaiting review

Any news please ?

Best regards,

Olivier

Gaile just updated his post and my tickets are there : “121103-000852, 121106-002471 Ticket in fraud queue; awaiting review”

So i will wait :/

Thanks for your reply anyway ^^

I bought the key at an online retailer, but not “official” for 50$ the 30/08/12, I was unable to buy on the official website because of a bug of my credit card with them which is now solved …

The retailer seemed legit until my account got suspended -_- (3 months after the purchase)

I will never buy again on this kind of site which seems legit …

I hope a CM/GM will reply Monday :/

Hello,

My account have been suspended since 31/10/12.

The Key was apparently refunded but why ? I don’t know if it was fraud or not …, obviously, I have didn’t ask for a refund.

I have already purchase a new key at an officiel retailers (The key is in the tickets)

I have sent one ticket the 03/11/12 in french and an another one the 06/11/12 in english.

My ticket in english was put on the ticket in french by the GM Anthony but no answer at all

Tickets reference :
121103-000852
121106-002471

I gave you all the informations you need on the tickets.

Please help me.

I have already posted 2 times on this post : https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged

Best regards,

Olivier

Hello Gaile,

Can you review my ticket created the 3 November, please ?

Ticket reference : 121103-000852 or 121106-002471 (sorry for the 2e ticket)

I can speak English or French, so if the GM/CM speak English, it’s fine.

Still no answer since five days.

You have all the informations you need on the ticket, if you need more, ask me for them.

Apparently, the key was refunded and terminated (I don’t know why), I speak with the seller for a refund … (no answer for the moment -_-)

Can’t play since 31/10/2012, I have already purchase a new code (It is in the ticket)

I don’t want to lose my account, I have spent thousand of gems on it, I have been playing hundreds of hours and the main story is exactly the same as my friends.

I will not have the courage to start again other characters…

Thank you Gaile if you read this.

My issue is not resolved since 03/11/2012 and banned from 31/10/2012 :/

Apparently the code that I bought at an online shop was refunded or fraud (I don’t know)

Obviously, I didn’t ask for a refund.

I already purchase a new code and I want my characters back :/

Ticket : 121103-000852

Goforce

Hello, I have the same issue.

I have already purchase a new code.

Please reactivate my account with the new one :/ (I can’t do it myself " Serial Code Overlap. The serial code has already been applied to your account")

Here’s the ticket : 121103-000852

Adanteh.8971, what did you say to the customer support for having your account back ?

Hello, i have the exact same problem … :/

Already bought a new code but not able to activate it with the account. (same error " Serial Code Overlap The serial code has already been applied to your account")

Here’s the ticket : 121103-000852

Help me please ^^

I hope we could get into the game soon