Showing Posts For Gonso.6072:
my email is secure.. i get the email on my iphone instantly..
i have told them everything many times.
yes only my ip address is granted access to the game, so only my pc. otherwise I am emailed about it to either allow or deny access….
Cmon Anet.
12 views here so far. you wont respond to my emails, you wont talk to me here….
whats going on?
Hello and thanks for reading.
After the last patch on April 15 i logged in, well tried to. Apparently there was now a mobile authenticator place on my account. I did no do this.
I have noticed a lot of threads about account hacks and mobile authenticators…….. interesting thing there Anet
After about an hour they had finally removed the mobile authenticator.
keep in mind my account was set so only I could log into it from my computer, within my home and from only my IP address. I didn’t receive any notification that someone else was trying to access it from an unknown IP, or someone was changing the passcode or anything like that. AND the email address on the account wasn’t change SO WHY DIDN’T I RECEIVE ANY KIND OF EMAIL FROM THE UNAUTHORIZED ACCESS?
Its been almost exactly 1 week since I reported this and this is the response i received.
Hello Chris,
After taking a look at your Guild Wars 2 account, I found that you previously received an account restoration when your account was compromised in the past. Due to the security liability related to compromised accounts, and because of their possible negative impact on the game economy, we cannot offer you another restoration.
If you require assistance with anything else, please let us know.
Regards,
GM CeoG
Guild Wars 2 Support Team *********************
MY ACCOUNT HAS NEVER BEEN COMPROMISED UNTIL NOW!!!!!!!! and why did it take a week to get this response?
Have a lot of accounts been hacked recently? Seems like it according to the forums. Same thing with mystery mobile authenticators.
Since you guys wont respond to me by email lets have a public talk about this…