Guild Wars 2

OK, I understand to a degree. I still think it is ludicrous you do not have a mechanism to reimburse or that you intend to install a mechanism that rolls back all progress rather than reimburse but that is your call and I will have to decide if I will tolerate that kind of business decision in the future.

However, you track ip addresses. I would like to know the ip address used to hack my account. I have no delusions of criminal prosecution but I would like the opportunity to contact the service provider and question whether they are aware of the criminal activities of the user. I would also like to suggest you consider posting somewhere the addresses being used to hack accounts. I would be willing to bet they would be tied to some of the gold sellers. BTW have you contacted anyone with information regarding these hacks. If these individuals cannot be held accountable by law then they should at least be exposed for what they are doing.

I did not buy gold or commit any act other than possibly visiting a fan site with information on your game. I am not even sure I ever used the password on any other site that I used for this game. Still, I feel like I am being punished for playing your game. Is that the kind of feeling you want your consumers to walk away with at the end of the day?

Gowan.4850:

120906-007244… been six days and now I have missing money again. I have changed passwords.. ran a virus check.. I have not heard a peep from you. I am tired of having to start over earning money and I am tired of having my account messed with.

still no resolution.. I followed up with additional info as requested, got one response telling me yes looks like someone accessed my account but no reimbursement. I responded that this was unacceptable and requested a supervisor. I want my gold back. May seem trivial to you but for me 5 gold is a lot. It has been frustrating enough not being able to afford crafting or pvp and being forced to pve in order to make money back. BTW my passwords were different, I did change after 1st event. I did run virus checker. Only thing I did not do was email validation but that was due to it not working the first few hundred times I tried setting it up. If you cannot provide adequate (not great mind you) customer service, then I have no use for this game.

120906-007244… been six days and now I have missing money again. I have changed passwords.. ran a virus check.. I have not heard a peep from you. I am tired of having to start over earning money and I am tired of having my account messed with.

great that your offering free transfers initially but do you think you could reset the servers that see a huge migration of pvp players.. After dong very well for the first week my server took a loss (Northern shiverpeaks). several large pvp oriented guilds decided to pick up their marbles and go play elsewhere. Meanwhile the few pvpers remaining have been having our butts handed to us repeatedly and left pretty much with a miserable experience during this second week.