Guild Wars 2

Paeroka,

The same thing happened to my ticket. It was closed without any communication whatsoever. I updated that closed ticket with more information and I have yet to hear a single thing from anyone, and that was since 9/03. Once I added the information it reopened the ticket, just to be clear.

Gaile,

I am really confused now. How does the ticket system work exactly? I created my ticket on September 3rd. (Ticket Number: 120903-012118) but someone that created theirs on September 7th (Support Ticket: 120907-000794) has a much lower number than me. I followed all instructions and never opened a second ticket, just updated my first one. I have posted in every thread you have opened on these matters and have not had any of my questions answered.

Do I need to open a new ticket at this point or do I have to wait until you resolve 12,117 tickets before you get to me? I would really like an explanantion as to how I am so far down the line. It is rather insulting to have players getting their hacked accounts back when I have been waiting days longer than them.

Gaile,

I posted this about a page ago, and have since read your updates on resolved tickets. It seems that you guys are taking care of some of the older ones first, but this last batch jumps right on past tickets created on September 3rd. Any chance on an ETA when you guys may start looking at those?

Hacked Account
8 Days and Counting

Ticket Number: 120903-012118

Hacked Account
8 Days and Counting

Ticket Number: 120903-012118

Submitted in every thread you have posted and followed the instructions given and have yet to hear anything at all.

Ticket Number: 120903-012118

Preordered the game, got to play the head start, 2 days later a Hurricane (Issac) hits my State in the U.S. and I lose power until September 3rd. When we get our power back I try to log on only to find out I am permanently banned for gold selling, etc. At some point the email authorization was put into place and I have 12-14 attempts to log into my account from other countries. I have sent that information as well as provided everything you have asked for. I have not received any responses either.

Ticket Number: 120903-012118

Preordered the game, got to play the head start, 2 days later a Hurricane (Issac) hits my State in the U.S. and I lose power until September 3rd. When we get our power back I try to log on only to find out I am permanently banned for gold seeling, etc. At some point the email authorization was put into place and I have 12-14 attempts to log into my account from other countries. I have sent that information as well as provided everything you have asked for. I have not received any responses either.

Ticket Number: 120903-012118
Submit Date: September 3, 2012

My ticket shows “Closed” on the support page under My Stuff. I also provided the unauthorized login attempts coming from Beijing and the likes, which it seems to have happened to several people on the same day from what I have been reading. Do I have to open a new ticket since it shows closed? It says I am banned for gold selling or other infractions of the terms of use.