Interesting and possibly pertinent fact; I changed my original toon’s name in GW1 to something else and have been using that since. I made a char with the new name and original name to no avail. I tried with my other three slots as well with no luck. None had the token, I had to go to LA to get it off the Charr merchant.
It’s not a serious issue so I can’t see them getting to it with the plethora of more pressing issues. In any event, I just wanted to add my issue as well so it’s properly documented for the team.