So, no, you can’t say “Use the filter” and you can’t say “Your rules need a legal review.” I suggest you stop while you’re ahead.
Or you’ll what? Is that against the rules too? The implication in that last sentence is rather chilling.
I understand you’ve got a job to do, but try to keep your own conduct professional when talking to your customers. Try not to take things so personally, especially when they’re conveyed in a polite manner, all things considered. You created this thread of merged complaints. It’s rather silly to suggest that someone stop complaining or suggesting something in reaction to that.
EDIT: Removing extremely offensive reference to a common Holocaust term.
