Showing Posts For Halestorm.2781:

game client will not get to log-in screen

in Account & Technical Support

Posted by: Halestorm.2781

Halestorm.2781

Still unable to connect to the game, is anyone working on this?
ticket # #2361193

game client will not get to log-in screen

in Account & Technical Support

Posted by: Halestorm.2781

Halestorm.2781

My provider is: Centurylink
I am in Minnesota
This is what I did to work around this problem
called Centurylink, restart router, tried 2 different computers (both Mac)

game client will not get to log-in screen

in Account & Technical Support

Posted by: Halestorm.2781

Halestorm.2781

Thank you all for sending the client logs. We believe the issue is caused by regional ISPs. There are outage reports from CenturyLink customers in the same areas. It’s likely causing network issues between our game clients and our CDN provider and possibly between the CDN edge nodes to our backend servers.

I see some players having success working around this issue by using the “-assetsrv” command argument point to a specific IP. The workaround could work temporarily. It is not recommended for the future because it connects the game client to our old CDN provider. It will be deactivated later this year.

This shortcut patch thing doesn’t work for Mac, only windows, I still can’t get on

game client will not get to log-in screen

in Account & Technical Support

Posted by: Halestorm.2781

Halestorm.2781

I want to think I have found the problem. Everyone I have seen so far is is reporting century link as the ISP. I have the same problem I have not been able to connect since last night. I am in Minnesota, St. Paul.

I disconnected my laptop from my home network and used my cell as a hotspot and I was able to log in no problem. There seems to be some problem between Century Link and the Anet Servers

Is it on Centurylink side or Anet, and who is fixing it lol

game client will not get to log-in screen

in Account & Technical Support

Posted by: Halestorm.2781

Halestorm.2781

Those of you unable to connect ( I can’t also) are you on MAC’s?
I am in Minnesota