Showing Posts For Hamgina.6720:

Gem Purchase/Redemption Issues [Merged]

in Account & Technical Support

Posted by: Hamgina.6720

Hamgina.6720

So My issue was fixed!

I found this thread:

https://forum-en.gw2archive.eu/forum/support/mac/TgUpdate-1-11-everytime-i-open-the-launcher/page/2#post3390678

That states a link to a patch that indeed fixes the blank gemstore as well as the “downloading patch v1.11” when starting the game.

Too bad this wasn’t posted to this topic/thread because..well, it fixes the issue. I confirmed it myself. I had the exact same problems listed here and this patch seems to have fixed it.

Black Lion Trading company

in Account & Technical Support

Posted by: Hamgina.6720

Hamgina.6720

So this issue crops up more and more now. It’s gotten to the point where it is beyond an annoyance. I’ve been playing this game on MANY Mac systems now, not just my laptop and every system has the exact same issue: The BLTP randomly stops working, sometimes in the middle of my gaming session! IE: It works when I start but then I get the spinning gold circle of death at any point after that and it NEVER comes back.

I rely on the BLTP heavily for my game play. I’m constantly in there trading stuff or selling things I find. (I don’t craft much: It’s my style) Anyhow, I find it really frustrating when I cannot sell things or purchase things. I can ALWAYS pick things up when they are ready for me, so that’s nice. Otherwise, it’s a little more than a nuisance. This BLTP issue is starting to make the game a frustrating experience.

Like the other users here, I also can no longer purchase GEMS. I purchased $50 of gems in November and it was a decent experience. I wanted to purchase some more but there is zero chance now since the Winter patch came out. I get a blank screen like everyone else. It’s not possible at this time to purchase gems. I’m sorry, but I don’t have a Windows machine handy to hop into the game to purchase GEMS. I only own Mac computers and I realize the Mac is cough cough “beta”, but it’s been “beta” for over a year now so please don’t use that as an excuse to not support us. Apple computers are a big segment for AN so please dig in and solve this problem.

PLEASE for the love of Tyria, fix this. It’s not an “inconvenience” any more. It’s a real drag on game play and it makes me not want to play it or give you my money via gems when it doesn’t work!

So I also have to re-download a “tgUpdate v1.11” every time I play the game (Pre-launcher)…Screen shot attached. This started with the new Winterfest Update. In addition to that, I also have issues with

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