Guild Wars 2

Minette.1072:

Response Antoine via Email 09/11/2012 05:26 PM

Greetings,

I apologize for my delayed response; we have a high ticket volume which we are working through as quickly as possible.

I’m afraid we’re unable to merge multiple Guild Wars 2 accounts with each other, nor are we able to transfer the progress from one account to another. The only potential solution would be to remove the Retail code from your account “———————” and apply it to “—————”. Please note that there is no guarantee your accounts are eligible for a solution like this. However, this possibility would need to be investigated by our Payments team for us to continue.

If you would like for us to look into this, please reply to let us know. Otherwise, you are free to disregard or close this ticket.

I got this answer 8 days ago, i replied.
I told them account has no progress, 1 char. go right ahead… still waiting.
Ticket#120905-001847

Seeing this response is the final nail in the coffin for me I fear. CSR’s aren’t even on the same page as to what they can and can’t do. I got the following response to my ticket:

“Guild Wars 2 serial codes can only be one time and are permanently registered to the account they’re applied too. We are unable to transfer Guild Wars 2 serial codes from one game account to another. If you wish to gain full game access on your “****@****.com” game account, you would need to apply an unused game serial code to that account.

Should you have any other questions, please let us know.

Thanks,
Vivian
NCsoft Account Support"

So what they’ve basically told me from what I can gather is tough luck buy another serial key if you want to play on your guild wars 1 linked account.

Depending on the response I get to my ticket next I’ll probably end up posting my entire ticket on here so everyone can see how poor the customer service is from this so called “support” and their unwillingness to actually take 5 minutes to assess the issue and discuss options. So far I’ve had 3 or 4 responses to my tickets, all of them from a different CSR and all of them have been canned, cut and paste from a script responses.

120831-011009 – 16 days

Hey all,

I’ve been in much the same boat as many other people here it would seem. I’ve been waiting on a correction to my split account problem (ticket 120831-011009) since the 30th of August. I’m starting to think with an initial experience like this that the only resolution will be to walk away. This whole experience has left me very disheartened with the Guild Wars 2 experience and while each day I check my email several times a day hoping a resolution has been made I’m instead left with a bitter taste in my mouth.

I wish everyone else here luck but I don’t want to spend what could be potentially weeks more waiting/hoping/praying just so that I can log into a game with my characters I recreated and enjoy so much from my guild wars 1 account. Even if it did get resolved weeks/months from now I’d feel to much resentment toward the game to want to actually log in.

Peace out!