Showing Posts For HawksClaw.8461:
My wife’s account was hacked on the 17th of this month. She found out when she check her email and saw an email stating the email address associated with her account has change. “Hope this was you” ….Really…. Hope this was you ….. what is that, a bad joke. Well not laughing… She has opened a ticket with customer service and keeps getting the same automated response asking for information to verify the she is the one who purchased the account, she has give the information each time and still waiting… The major flaw is that Anet allows email changes without verifying the the email holder is doing it. It is a major hole in your security.
Any help from Gaile Gray or any other moderator would be appreciated.