Guild Wars 2

Its been just over 6 days now (154 hours now) since i posted my original ticket about my account being hacked. I’ve gotten no response but the automated response asking if i posted everything (Game CD key, email it was registered under and display name) and it seems as if I’m being looked over? i spent $80 dollars on this game and played in every single beta that was public. Over 30 hours within the few days that i got to play and everything is just gone now. Will i ever get a response?

My account was hacked on september 1st at 1:30 AM. I entered a ticket at 2:06 AM september first. It has been 5 days now (132 hrs from the time i post this) and yet i have not gotten any response on my ticket at all. Reference number: 120901-004733 it has been much longer than the 72 hour response time that was promised. And now i am on my brothers account wondering why haven’t i gotten a response yet? It seems a bit unfair to say 72 hours when it has been nearly two times that length of time. I’d really appreciate some sort of response… at least something saying i will get my account back. (yes i gave the full 25 digit code, original email, and character names)