Hello, I’m posting on behalf of my girlfriend in regards to her ticket number #549085. It’s been 7 days and the issue has yet to be resolved. The support people did respond on the 17th and 20th and reset her password, but an email authenticator has been set up on her account so although she reset the password, she can’t get into the account. She’s sent a reply on the 20th mentioning this and it’s been 4 days since then and no response. She is also unable to log into her account here on the forums, which is why she couldn’t post about this herself.