Guild Wars 2

Ticket number: 121110-002751 (10/11/2012)
I bought the game on buy.guildwars2.com, but my payment is stuck on pending. So my account is suspended. I’d just like some sort of official answer, because so far noone replied me, I only know things because of my browsing through the forums.

Ticket number: 121110-002751
My account was suspended on the 10th of November, because my payment got stuck on ‘pending’.
I bought the game here on buy.guildwars2.com, I was charged with the money, but ANet never took it. I see there will be a maintenance tomorrow, but I’d still like to know if the maintenance will solve this, or shall I wait till the pending is over and I get back the money, then try the purchase again. (I don’t want to mess up things and buy one game twice.)

I was banned too, and I see there are two reasons for most people got banned. I bought the game a few days ago, and got banned after 2 days of owning a copy. I didn’t recieve any explanations just the error message I’ve attached. Does anyone knows if this means there was some problems with my payment or am I accused of botting?
I’ve bought the game in the GW2 shop (on the 8th of November), and yes, I was charged for the payment. If I was accused of botting, well…I had this game only for a few days, my character is only lvl11, and most of the time I was just exploring because I’m still bad at combat! :P

Bought the game on thursday, got banned on saturday(10/11). I wanted to log on in the evening to play a little but I got the “your account is suspended” message. Last thing I did was trying to lvl my baby warrior in the morning…

Same here, tonight I wanted to play a little and BAM, account suspended. I don’t know what have I done, I bought the game two days ago, too noob to do anything bad! :P