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A quick Thank You for those behind the scenes

in Account & Technical Support

Posted by: Hivemind.1826

Hivemind.1826

Lol! We’re not THAT far behind in Australia!!

I’d need a pretty good time machine to enjoy my Tuesday again…

Friday morning here on the east coast of Australia, and I have the day off work, so I think I will have a great day in Tyria.

Thanks, Gaile

A quick Thank You for those behind the scenes

in Account & Technical Support

Posted by: Hivemind.1826

Hivemind.1826

Thanks!

I read that post actually…

That wasn’t my friend that posted… Just someone that had the exact same problem! Hopefully their friend had the problem resolved as fast as I did!

I’m still unsure what tipped the ban in the first place… Maybe since I’m not currently in a guild, my character was confused with a bot and reported?

Either way, not too concerned now the issue has been resolved… Cheers again!

A quick Thank You for those behind the scenes

in Account & Technical Support

Posted by: Hivemind.1826

Hivemind.1826

Just a quick post, feel free to close the thread straight away…

  • A little background…
    Yesterday, (about 5:00pm Australian EDT) I was inaccurately banned for botting, macros etc. After which I immediately lodged a support ticket…
    Today, (about 10:30am Australian EDT) the support ticket was answered, false ban was lifted, and I’m back in the game!
  • The main message…
    Thank you very much to all the support team!! I realize the time difference makes it difficult for Oceanic players to get help in the peak times, so an overnight fix is fantastic! I was annoyed at the initial problem, but the response was fast and hassle free. (I realize this may not be the case for everyone, but personally, I’m very satisfied with the service)

And on a personal note, thank you Gaile Gray for your tireless moderation and replies in the forums! Knowing someone is actively reading posts is a great piece of mind for the community.

Just 2 cents I felt was worth sharing… Too much negativity on forums, especially (and I guess, understandably) on account issue and trouble shooting ones.

Cheers!