Guild Wars 2

xqzmehh.4630:

130103-000288 Final answer sent today
So you are also denying to help my friend?

Yeah,121117-000122 Final answer sent today.is that means I can’t get my account released? if it is,I’d be really disappointed and It will be hard to re-regist a new account and create a new character to continue playing,because I’ll have to restart from ZERO and I’m sure that I won’t have a lot of fun anymore.

Good luck with your friend,I’m facing the similar problem so that I couldn’t help you.

Here is the reference number which was created at 11/16/2012 .
121117-000122
As you Know,my account has been permanently closed because of payment fraud.Looking for your help and thank you very much!

Gaile Gray.6028:

It sounds as if you have discussed this with Support. What is the 12-digit incident/ticket number?

Thank you for both of your replies.Yes,I have discussed with them many times.here is the Incident number: 121117-000122
I even put up my new serial code and amazon purchase receipt to the support ,they just can’t help me with that.

Hi!

My account has been Permanently closed because I was purchsed the game from an unauthorized store. But at the very begining, I did tried to purchase GW2 just by the Official Website or your authorized retail stroes. The problem is I don’t have a credit card so that there is no way that I can purchase GW2 from any of them and that’s the reason which finally caused my Account Permanently banned.
I have contact GW2 support many times and they just won’t give me a chance to release my account.
With my friend’s help I have re-purchased Guild Wars 2 again from Amazon,one of authorized retailers and I wonder is there really no way to reactive my account by applying a new and valid serial code to my account?Anyone could please kindly help me with this issue?thank you very much!

I have the same question and I really want to know the answer.
btw,which serial code you purchased,european or north american?