Guild Wars 2

So… Champion Frainn (The Wizard of Oz guy in Timberline Falls) has been broken forever, it seems. I’ve been unable to defeat him for his event because the characters you escort there don’t move…

For weeks now I’ve been coming back multiple times a day to see the same thing.

I’m at 23/24 for the Hunter Collection III and all I need is to assassinate him.

So… until they fix what’s apparently been a problem for months according to my searches, I won’t be able to make my predator, even though I have all the gifts set up already, because there’s no way I can afford to buy a Hunter and though I’ll hold out hope for a drop, I’m obviously not expecting one.

Anyway, Anet… are you plan on hopefully fixing this so I can finish your collection? I’d really appreciate it ^^

Cheers.
—Hyena

Made me laugh when I got it. Never mind the giant NOT SENT BY GW2 TEAM at the bottom XD

Seems the servers are down. I’m having the same issue.
Bummer

Ha. That’s awesome XD

Got all my stuff in the mail today. Thanks ArenaNet!
To those waiting: Just be patient. It took a few weeks for me. Just open one ticket and don’t keep bugging them lol

In reality this problem we’re having is miniscule in importance. There are much more important things for them to work on.
Just be patient, and your patience will be rewarded.

Snoblitz.4980:

I am now opening a third ticket (120908-004876) with you guys for this issue since the first still has never recieved a response and the second got lumped into your mass mail response thread.

I have yet to recieve a response from somebody who actually looked at my ticket and took the time to understand my unique problem. I believe that I have uncovered a bug in your code surrounding the logic for your digital deluxe upgrades.

MY PROBLEM HAS NOT BEEN RESOLVED. I am still without my digital deluxe items, both from the original purchase and my attempt to restore those items by buying the 2000 gem upgrade in game.

My next step is escalating this to the ArenaNet leadership team via email and twitter. My previous tickets that have not received a response are:

120901-003732 and 120905-011158.

The first has been open for a week, without any response AT ALL. What is it going to take to get a human response on this ticket? Do I have to drive to Bellevue to get some help?

————————————————————————————————————————

Customer Jeff Knecht via CSS Web 09/05/2012 05:33 PM

Over four days since I sent this guys. Not even an acknowledgement that it was received? This is kind of ridiculous…

Please don’t make me do this through the credit card company. Service paid for and not delivered.

Customer Jeff Knecht via CSS Web 09/02/2012 10:05 PM

Ping?

Customer Jeff Knecht via CSS Web 09/01/2012 10:30 AM

Now we have a bigger problem. I realized that you guys are completely underwater at the moment with much bigger fish to fry. So the trading company came up, and I just bought the upgrade again for 2000 gems. Logged out, back in and nothing has been delivered.

I’m not going to lie, this is pretty frustrating. I know what it feels like to be in your guys’ situation. I’m a Release Program Manager for Xbox LIVE at Microsoft. I know how demanding operations can be, especially at launch time. But, you guys can’t leave you paying customers in the dark. You’ve built something pretty amazing here – I think it’ll change MMOs forever. That said, you have to support the product with fierce determination. Manage your brand.

I’m okay with waiting for my issues to be resolved, but I expect full resolution. You have to make this right.

Thanks for the hard work and continued diligence in rolling out this revolutionary title.

-Jeff

Customer Jeff Knecht via CSS Web 09/01/2012 12:14 AM

Hey guys! Fantastic job on the game, I’m loving it so far. I screwed up though and I’m totally sad. Hoping that somebody can help me. I mistakenly deleted my first character, forgetting of course that my Tome of Influence and my Mini Rytlock were with said deleted character. :-(

Is there any way to restore those items for me? I would buy the upgrade again, but 2000 gems is steep considering I already paid for it once.

Please help me out here if you can.

Thanks!

https://forum-en.gw2archive.eu/forum/support/account/Multiple-Tickets-Don-t-do-it

Making more tickets won’t help you.
This game is less than two weeks old. This gamed has HUGE amounts of players.
Our “need” for our extra items is hardly as important as 99% of the other issues people are having.

Patience. I’m also waiting. ArenaNet are good people. Just be patient.

…it just changed “dam mit” to kitten in my post. Best censoring ever

Fendelphi.7951:

To be honest I dont think that they will have a “Dervish” or “Ritualist” class in any future expansions, as some of their playstyles and flavour was used in the other professions(Guardian especially seems to be a mix of some Ritualist and Dervish components).

They might emerge under a different name, with a slightly different(addapted) playstyle though.

As for weapons, I would like Spears, heavy polearms and scythes to get into land based combat.
But before that, I would like the current weapons to be as balanced to each other as possible.

I can dream,kitten

Wait for the Dervish class to be released :O
I’m hoping they release the Ritualist in an upcoming expansion…

Shana Asae Suna.5678:

You support folks are awesome! Thanks so much for returning the nifty stuff I so ignorantly lost. I will pay much more attention to what I click in the future.

So they’re handing it out now? How long ago did you open a ticket, so I know how long it might take for me

If you look at the in-game mail, they added a warning now lol

GaileGray.9587:

Merged the threads, and it has been reported to our live team. They’re on the case!

You are on the ball today!

Hoop… You know how many people play this game?
They’re not ignoring us. They just have a RIDICULOUS amount of issues to resolve XD
The game DID just come out, after all. Plenty of issues that need tending to.

Like everyone else says, it’s never too late! It may take a bit to get items suited to your level, but it’ll be worth it in the end!

Seems he’s causing quite a bit of “Hooplah”
Badum Tish

Blaze.8127:

Deleted my toon lost all CE items. so bit the bullet and paid 2000 gems for CE upgrade thinking that I would receive new batch of CE items.
I was wrong nothing =(
i really hope they sort this & re issue even just the pets

I was debating doing the same thing. So glad I didn’t!
Thanks for the heads up.
I just want my mini Rytlock

I created an Asura. Grabbed all the stuff from his mail… Did maybe two quests, and gave up on him, deleting him.

Guild Wars 1 had every pet in your inventory separately, so I assumed it was the same here. Didn’t know I had to add it to a collection or whatever :/

Here’s to hoping this is fixed ^^
I’d hate to lose it all over a simple mistake