Showing Posts For Hyogh Yimsko.8961:

Can't connet to login server [Merged Threads]

in Account & Technical Support

Posted by: Hyogh Yimsko.8961

Hyogh Yimsko.8961

I am making several tickets, I dont care. Sick of this game.

Code=58:11:5:504:101 in fractals.

Now same problem as you guys code 42:5:7:1008:101

And I am angry once again because of this game.

error code 7:11:3:189:101

in Account & Technical Support

Posted by: Hyogh Yimsko.8961

Hyogh Yimsko.8961

I have been playing fine ever since the support guys sent me a message. Maybe they got around to fixing it or PingPlotter did something. All I had HijackThis do was make a log file. Not fix anything.

The message that I’m sure most of you already got has some links to verify if you have connection problems and it really is your connection to the game. I did not need to use (WTFast.com or lowerping.com) because it is running fine now.

Taken from my support ticket:

If you’re still experiencing issues, I would recommend running a Ping Plotter test to see where the disconnects are happening on the way to our server. This program is not supported by NCsoft or ArenaNet. You can find the program and information on how to use it at http://www.pingplotter.com/download.html.

1. Please download and install the standard version of PingPlotter.

2. Run the program, and in the upper left corner, you will see an Address to Trace section.

3. Type in /IP while playing on your server in the chat box, then put that IP address that it returns into the Address to Trace section.

4. Click Trace and allow the tool to run for at least 30 minutes while playing Guild Wars 2.

5. Click on Stop then File → Save Sample Set and save the file to your computer in a location that will be easy to find, such as your Desktop.

Please note that the second to last hop will usually show red. This is due to our servers denying ping requests. If you bits of red before this, then it’s probably your ISP causing this issue. To verify, you can try using a gaming tunnel/proxy service such as WTFast.com or lowerping.com. These have thirty-minute trials so you can see if your connectivity is improved while using these services.

If you still need assistance, please update your incident and attach the Ping Plotter report along with things you tried in this message. If you encounter a problem, such as excessive lag or Code=007, please tell us what time the problem occurred so that we can investigate that section of the report.

error code 7:11:3:189:101

in Account & Technical Support

Posted by: Hyogh Yimsko.8961

Hyogh Yimsko.8961

This morning I tried to update my drivers because someone stated that switching to a usb nic was working for them. I was thinking since I installed a new driver from asus and the previous was a windows 7 generic driver. The game was working with max 5 second latency when in battles with other players around. Almost made it to a second skillgiver when it happened I was running and got killed someplace I ran past and could not heal just watch my hit points drain. It costs me 1 silver to res and about 1 silver each death on repairs. I cant do anything but browse the trading post like this.

Why is this forum overlooking this thread ANET?

EDIT

They told me to plug in directly which I am. Download Ping Plotter test to see where the disconnects are happening on the way to our server. Download and run HijackThis from the following link: http://sourceforge.net/projects/hjt/

Thank you NCsoft Technical Support just when I was about to give up on this game you respond to save the day.

(edited by Hyogh Yimsko.8961)

error code 7:11:3:189:101

in Account & Technical Support

Posted by: Hyogh Yimsko.8961

Hyogh Yimsko.8961

I just rebooted after reset the winsock. Will see if it worked after I post this.

Edit: STILL BROKE Most games would be fixed after simple command line ipconfig /flushdns. I will just leave it to support for now and this dont look to good at all.

Okay so after reading and trying to fix, by fixing the problem I mean ending up in the game for 20 seconds and your skills dont cast but stick about to cast ending up with the error code back at the character choice screen. Everyone in game seems to think its my connection and not the game.

Not sure yet how to make my router host my connection to this pc in DMZ but it might be my next option. My service provider is Time Warner Road Runner Turbo Speed Boost. I am smart enough not to bother them with this. A hacker has also stolen my email earlier this week by steeling the password used on this game. After I logged in on my level 20 character it had buffs and moved to a merchant in the charr city but nothing was missing on it. This hacker was able to change my email password so that I could not change my game password after it got stolen and this happened while I was playing. It was saying another character was being used and disconnected me until I could not log in. My email provider had to reset it for me. Not sure yet whether or not a DMZ would make it more or less easy for them to hack? Here is the attackers address I got 4 emails of it.

A log-in attempt from the following location is currently awaiting your authorization.

Address: 118.250.119.46
City: Changshahsien
Region: 11
Country: CN

I have leveled that 20 engineer on the America Jade Quarry server to level 60 since the attack last Monday.

(edited by Hyogh Yimsko.8961)

error code 7:11:3:189:101

in Account & Technical Support

Posted by: Hyogh Yimsko.8961

Hyogh Yimsko.8961

Just opened a ticket for this. I am also from California on a cable modem wired directly to the router. Without any firewall or memory errors or corrupt files?? or any problems with other mmo games. I have tried everything I was playing the game for a couple hours when the problem started it would disconnect me with error=7:11:4:189:101 within a minute or two. I took a break after about 6 or 7 times figurting it would fix itself.

Then when I came on I decided it might be fixed or stop doing it and went in a dungion and ended up disconnecting several dozen times and at the end they came out on the final boss I disconnected and could not enter when they were outside of it when I reconnected.

I have had it with this game they better be on top of fixing this or something catastrophic like the moon will fall into the earth…..