Guild Wars 2

So I tried going through this door for about 2 minutes, no go. Couldn’t steal those cabbages >:(

It is in the Harathi Hinderlands NE of the ruins of Holy Demetra.
http://youtu.be/lIrpQOxfGBA

I had someone try to log-in to my account from China.

I received the email (thanks) that asked me to change my password and that I could deny that person from accessing my account again.

This does not work. When I click “Deny Access” I get the following Error message:
Failure
An error occurred with your request.

This is the person’s info, please block them from accessing my account since I am not able to:
Address: 59.55.1.233
City: Beijing
Region: 22
Country: CN