Guild Wars 2

Ljiona, can you post your build please, for educational purposes.

Hello all,

I had similar issue after installing recent patch my game started crashing with a black screen, sometimes leading to a full computer restart.

I upgraded my Nvidia video driver to 306.97, but the problem persisted. Googling the issue led me to guildwars2guru.com forums. There I found solution that helped me.

Here are the steps described by NCsoft technical support to resolve any possible video driver issues. The post was originally maid by “jpublic”.

By following the steps outlined below, I managed to resolve the issues so far. I played the game with GPU-Z running and my temp did not get above 60 C.
Hope this helps.

copy of the instructions —--
At this time, we would like to ensure that you have a clean installation of your video drivers by first uninstalling them using a free program called Driver Fusion. The intent here is to allow Driver Fusion to scan your PC for left over drivers from previous installations. These left over files can often cause issues with rendering 3D applications, even if you have installed the most recent drivers revision.

To do this:

1. Please download the latest driver from the following website and save it to your desktop, but do not install it yet:
http://www.geforce.c...s/results/48847

2. Download Driver Fusion by visiting http://treexy.com – Click “Products” then select “Driver Fusion.”

3. Click “Download for Free” and save it to your desktop.

Once you have both files on your desktop, we will need to remove your currently installed drivers. To do this:

4. Navigate to “Control Panel” in Windows and select “Uninstall a program or Add/remove programs” depending on your operating system.

5. Locate and remove the following from the uninstall list: (We recommend removing them in this order)

Nvidia 3D Vision Controller Driver
Nvidia 3D Vision Driver
Nvidia PhysX System Software
Nvidia Graphics Driver

Once the removal process has completed, please double click the file “Driver_Fusion_X.X.X” to start the installation process.

6. Choose the default installation options and once installed, start “Driver Fusion.” (Note, you may have to provide administrative rights if you have User Account Control enabled)

7. Left click and highlight the following options:

AMD – Display
Intel – Display
Nvidia – Display

Do NOT check any labeled “Chipset.”

8. Once selected, click “Analyze.” This will scan your system for any AMD, Intel or Nvidia drivers and list them for you to review.

9. Once you’re list has compiled, select “Delete” to remove these entries.

At this point, you will need to reset your computer to complete this process.

Once you return to Windows:

10. Right-click the driver file you downloaded in step 1 and select “Run as Administrator.” (note, if you are on Windows XP, you will not have this option, just double click the file)

11. Once the setup file is loaded, select “Custom (Advanced)”

12. Checkmark “Perform a clean install” and click next to start the installation process.

13. Once completed, restart your machine again.

Once you return to Windows:

14. Right-click on your “Desktop” and select “Nvidia Control Panel.”

15. Click “Adjust image settings with preview” and move the slider to “Performance.”

16. Click “Apply” to save your changes.

Once completed, try logging in and playing. Should this not resolve your issue, please generate a new Game Advisor report so we can review the installation.

Regards,
Loxy
NCsoft Technical Support