Guild Wars 2

At 12:15pm EST Sept 13th my account was hacked. I didn’t use same email and password combos, I dont play other games other then on Xbox, and I don’t answer emails from my computer so I have no idea how I got hacked. I put in a hacked account ticket right away and also put one into ncsoft support as well thinking maybe it would be fixed faster, I wrote a blog about it on Facebook page and I mentioned it on a few forums. Not this one though since my account is linked to this forum so I could not make a reply here. Less than 48 hrs later it was resolved, thank you arenanet. One thing I would say to anyone who gets hacked and makes a support ticket is that you should definately put your email you want game to be under, your game key code and a current character name in gw2. All of these things make process faster since you are proving in the ticket that you own the game and that saves them time.
One thing I am confused about is that I have seen a video where Colin Johansen says that recovered accounts will be restored with all your items and characters from before you were hacked. Also I read a forum post made by Gail on guru saying the same thing to someone that was worried he would lose all his stuff. But in my message from support they said that they can not recover any items or characters lost by hacker. And of course the hacker that took my account whipped my inventory and money and gems clean. The only thing he left was what was on the character. Thank god for that atleast. So is this what’s gonna be the norm. Hopefully they stop telling people one thing and do another. Nobody should make promises they can’t keep.
don’t take this the wrong way, I may disagree with their preparedness of support but I hold high regards for Arenanet and their devs, just not a big fan so far of the support team. Then again they did recover my account in under two days. I do believe that some of my actions did speed up the process but I’m not sure. with that being said I am so happy to be back in game and for those who are not yet playing again from being hacked I have some advice. Try everything to make them aware that you are waiting and that you are the true owner of the account. See you in game
(edited September 15, 2012 20:28 by Ill Reeper Ill.3297)

At 12:15pm EST Sept 13th my account was hacked. I didn’t use same email and password combos, I dont play other games other then on Xbox, and I don’t answer emails from my computer so I have no idea how I got hacked. I put in a hacked account ticket right away and also put one into ncsoft support as well thinking maybe it would be fixed faster, I wrote a blog about it on Facebook page and I mentioned it on a few forums. Not this one though since my account is linked to this forum so I could not make a reply here. Less than 48 hrs later it was resolved, thank you arenanet. One thing I would say to anyone who gets hacked and makes a support ticket is that you should definately put your email you want game to be under, your game key code and a current character name in gw2. All of these things make process faster since you are proving in the ticket that you own the game and that saves them time.

One thing I am confused about is that I have seen a video where Colin Johansen says that recovered accounts will be restored with all your items and characters from before you were hacked. Also I read a forum post made by Gail on guru saying the same thing to someone that was worried he would lose all his stuff. But in my message from support they said that they can not recover any items or characters lost by hacker. And of course the hacker that took my account whipped my inventory and money and gems clean. The only thing he left was what was on the character. Thank god for that atleast. So is this what’s gonna be the norm. Hopefully they stop telling people one thing and do another. Nobody should make promises they can’t keep.

don’t take this the wrong way, I may disagree with their preparedness of support but I hold high regards for Arenanet and their devs, just not a big fan so far of the support team. Then again they did recover my account in under two days. I do believe that some of my actions did speed up the process but I’m not sure. with that being said I am so happy to be back in game and for those who are not yet playing again from being hacked I have some advice. Try everything to make them aware that you are waiting and that you are the true owner of the account. See you in game